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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Systems Engineering

    Skills you'll gain: Model Based Systems Engineering, Failure Analysis, Systems Engineering, Engineering Management, Scope Management, Design Reviews, Requirements Analysis, Project Scoping, Root Cause Analysis, Program Management, Test Engineering, Cost Management, Requirements Management, Contract Management, Systems Thinking, Project Risk Management, Functional Design, Systems Architecture, Test Planning, Risk Management

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    131 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Curiosity: A Necessary Ingredient for Successful Innovation

    Skills you'll gain: Curiosity, Design Thinking, Innovation, Customer Analysis, Creative Thinking, Target Audience, Customer Insights, Market Research, Entrepreneurship, Problem Solving, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Use SurveyMonkey to Create a Survey and Analyze Results

    Skills you'll gain: Employee Surveys, Data Collection, Business Research, Data Analysis, User Feedback, Market Research, Business Software, Data Presentation

    4.6
    Rating, 4.6 out of 5 stars
    ·
    422 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free
    Free
    C

    Coursera Project Network

    Perform exploratory data analysis on retail data with Python

    Skills you'll gain: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Exploratory Data Analysis, Descriptive Statistics, Matplotlib, Data Manipulation, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter

    4.5
    Rating, 4.5 out of 5 stars
    ·
    19 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Project Management Fundamentals

    Skills you'll gain: Project Management Life Cycle, Project Management Institute (PMI) Methodology, Project Management, Project Management Office (PMO), Organizational Structure, Governance, Project Portfolio Management, Organizational Leadership, Program Management, Leadership, Change Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    294 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Recording in Journals & Posting in Ledgers

    Skills you'll gain: Ledgers (Accounting), Accounting Records, Bookkeeping, General Accounting, Accounting Systems, General Ledger, Accrual Accounting, Accounting, Accruals, Revenue Recognition, Reconciliation, Generally Accepted Accounting Principles (GAAP), Transaction Processing, Financial Reporting, Expense Management, Journals

    4.8
    Rating, 4.8 out of 5 stars
    ·
    169 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Create Your UX portfolio with Crevado

    Skills you'll gain: User Experience Design, Editing, Content Creation, Writing, Content Management Systems

    3.9
    Rating, 3.9 out of 5 stars
    ·
    17 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    Universidad Nacional Autónoma de México

    Habilidades humanas y de negocios para negociar

    Skills you'll gain: Overcoming Objections, Negotiation, Active Listening, Communication, Relationship Building, Persuasive Communication, Customer Insights, Verbal Communication Skills, Empathy, Needs Assessment

    4.8
    Rating, 4.8 out of 5 stars
    ·
    326 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Monitoring and Observability for Development and DevOps

    Skills you'll gain: Grafana, System Monitoring, Prometheus (Software), Application Performance Management, DevOps, Continuous Monitoring, Docker (Software), Cloud-Native Computing, Containerization, Kubernetes, Microservices, Debugging, Distributed Computing, Data Management

    4.5
    Rating, 4.5 out of 5 stars
    ·
    93 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    C++ Programming for Unreal Game Development

    Skills you'll gain: Unreal Engine, Object Oriented Programming (OOP), C++ (Programming Language), Video Game Development, Debugging, Computer Programming, Event-Driven Programming, Unity Engine, Data Structures, C# (Programming Language), Data Storage, Software Design Patterns, 3D Assets, Development Environment, Game Design, Software Documentation, UI Components, Programming Principles, Software Architecture, Application Development

    4.5
    Rating, 4.5 out of 5 stars
    ·
    209 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    M

    Meta

    Medir y optimizar campañas de marketing en redes sociales

    Skills you'll gain: Data Storytelling, Social Media Campaigns, Social Media Marketing, Marketing Effectiveness, Social Media, Advertising Campaigns, Social Media Management, Marketing Analytics, Marketing Budgets, Digital Advertising, Marketing, A/B Testing, Facebook, Advertising, Return On Investment, Verbal Communication Skills, Technical Communication, Key Performance Indicators (KPIs), Presentations

    4.9
    Rating, 4.9 out of 5 stars
    ·
    215 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Cybersecurity Threat Vectors and Mitigation

    Skills you'll gain: Encryption, Cybersecurity, Cyber Attacks, Threat Management, Security Strategy, Authentications, Threat Detection, Network Security, Authorization (Computing), Cryptography, Data Security, Active Directory, Identity and Access Management, Firewall, Multi-Factor Authentication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    304 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer experience courses

  • Introduction to Systems Engineering: University of Colorado Boulder
  • Curiosity: A Necessary Ingredient for Successful Innovation: Arizona State University
  • Use SurveyMonkey to Create a Survey and Analyze Results: Coursera Project Network
  • Perform exploratory data analysis on retail data with Python: Coursera Project Network
  • Project Management Fundamentals: LearnKartS
  • Recording in Journals & Posting in Ledgers: University of California, Irvine
  • Create Your UX portfolio with Crevado: Coursera Project Network
  • Habilidades humanas y de negocios para negociar: Universidad Nacional Autónoma de México
  • Monitoring and Observability for Development and DevOps: IBM
  • C++ Programming for Unreal Game Development: University of Colorado System

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  • Google Cybersecurity Certificate
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