• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
Log In
Join for Free
Coursera
  • Browse
  • Customer Experience

Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

Skip to search results

Filter by

Subject
Required
 *

Language
Required
 *

The language used throughout the course, in both instruction and assessments.

Learning Product
Required
 *

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.
Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
Earn a university-issued career credential in a flexible, interactive format.

Level
Required
 *

Duration
Required
 *

Skills
Required
 *

Subtitles
Required
 *

Educator
Required
 *

Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud Data Engineer Professional Certificate en Español

    Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Real Time Data, Data Processing, Systems Design, Cloud Engineering, Data Lakes, Data Infrastructure, Big Data, Data Warehousing, Extract, Transform, Load, MLOps (Machine Learning Operations), Cloud Storage, Data Modeling, Applied Machine Learning, Data Storage, Looker (Software), Apache Hive, Data Integration

    4.7
    Rating, 4.7 out of 5 stars
    ·
    812 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Principles of fMRI 1

    Skills you'll gain: Magnetic Resonance Imaging, Medical Imaging, Research Design, Image Analysis, Neurology, Science and Research, Statistical Analysis, Statistical Modeling, Data Processing, Statistics, Probability & Statistics

    4.6
    Rating, 4.6 out of 5 stars
    ·
    844 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Simplilearn

    Generative AI Course for Marketing, Sales, and Campaigns

    Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Customer Retention, Customer Relationship Management, Emerging Technologies

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    A

    Amazon Web Services

    AWS Generative AI for Developers

    Skills you'll gain: Amazon Bedrock, Prompt Engineering, Responsible AI, Generative AI Agents, Generative AI, LangChain, Large Language Modeling, LLM Application, Prompt Engineering Tools, Artificial Intelligence, AWS SageMaker, Amazon Web Services, AI Personalization, Automation, Application Programming Interface (API), Data Processing, Performance Testing, Data Integration

    4.8
    Rating, 4.8 out of 5 stars
    ·
    21 reviews

    Intermediate · Professional Certificate · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Principles of fMRI 2

    Skills you'll gain: Magnetic Resonance Imaging, Data Analysis, Correlation Analysis, Analytical Skills, Image Analysis, Statistical Analysis, Advanced Analytics, Network Analysis, Medical Imaging, Regression Analysis, Psychology, Time Series Analysis and Forecasting, Matlab, Neurology, Statistical Modeling, Statistical Methods, Statistical Inference, Design Strategies, Machine Learning Algorithms

    4.7
    Rating, 4.7 out of 5 stars
    ·
    248 reviews

    Mixed · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Create Informative Presentations with Google Slides

    Skills you'll gain: Presentations, Google Sheets, Google Workspace, Productivity Software, Data Visualization

    4.7
    Rating, 4.7 out of 5 stars
    ·
    614 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    U

    University of London

    Internal Displacement, Conflict and Protection

    Skills you'll gain: Social Justice, Community Development, Conflict Management, Crisis Intervention, Social Determinants Of Health, Sustainable Development, Social and Human Services, International Relations, Diversity Awareness, Legal Research, Sociology, Advocacy, World History, Storytelling

    4.9
    Rating, 4.9 out of 5 stars
    ·
    75 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Introduction to Generative AI

    Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, LLM Application, Responsible AI, Natural Language Processing, GitHub, Python Programming, Machine Learning, Application Programming Interface (API)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    150 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Align Design Teams with SCAMPER Brainstorming in Miro

    Skills you'll gain: Brainstorming, UI/UX Strategy, Ideation, User Experience Design, Design and Product, Design Thinking, Innovation, Collaborative Software, Creativity, User Interface (UI) Design, Product Improvement, Team Oriented, Product Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    19 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    EU policy and implementation: making Europe work!

    Skills you'll gain: Policy Analysis, Public Policies, Economics, Policy, and Social Studies, Policy Development, Environmental Policy, Program Evaluation, Governance, Immigration Law, Research Methodologies

    4.4
    Rating, 4.4 out of 5 stars
    ·
    192 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Cisco CCNA 200-301: The Complete Guide to Getting Certified

    Skills you'll gain: Open Shortest Path First (OSPF), Virtual Local Area Network (VLAN), OSI Models, Wide Area Networks, Network Troubleshooting, TCP/IP, Wireless Networks, Cloud Computing, Network Routing, Routing Protocols, Network Security, Network Routers, Network Monitoring, Event Monitoring, Threat Detection, Threat Management, Network Performance Management, Network Switches, Network Planning And Design, Network Administration

    4.8
    Rating, 4.8 out of 5 stars
    ·
    99 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Business Intelligence Concepts, Tools, and Applications

    Skills you'll gain: Business Intelligence, Decision Support Systems, Data Visualization, Data Warehousing, Performance Measurement, Dashboard, Key Performance Indicators (KPIs), Data Mining, Business Analytics, Data Visualization Software, MicroStrategy, Data-Driven Decision-Making, Business Reporting, Data Analysis, Six Sigma Methodology

    4.5
    Rating, 4.5 out of 5 stars
    ·
    649 reviews

    Mixed · Course · 1 - 3 Months

Customer Experience learners also search

User Experience
Beginner User Experience
User Experience Projects
Advanced User Experience
UX Design
UI
Beginner UX Design
Information Design
1…172173174…469

In summary, here are 10 of our most popular customer experience courses

  • Preparing for Google Cloud Certification: Cloud Data Engineer Professional Certificate en Español: Google Cloud
  • Principles of fMRI 1: Johns Hopkins University
  • Generative AI Course for Marketing, Sales, and Campaigns: Simplilearn
  • AWS Generative AI for Developers: Amazon Web Services
  • Principles of fMRI 2: Johns Hopkins University
  • Create Informative Presentations with Google Slides: Coursera Project Network
  • Internal Displacement, Conflict and Protection: University of London
  • Introduction to Generative AI: Duke University
  • Align Design Teams with SCAMPER Brainstorming in Miro: Coursera Project Network
  • EU policy and implementation: making Europe work! : Universiteit Leiden

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Manage Cookie Preferences
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok