• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • P

      Packt

      Unreal Engine 5 - Sci-Fi Environment Design

      Skills you'll gain: Unreal Engine, Ideation, Virtual Environment, Prototyping, Post-Production, Augmented and Virtual Reality (AR/VR), Game Design, 3D Assets, Adobe Photoshop, Conceptual Design, Animation and Game Design, Design Elements And Principles, Creativity, Image Quality, Storytelling, Creative Design

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera

      Facebook Strategy: Effective Content

      Skills you'll gain: Content Performance Analysis, Facebook, Social Media Content, Target Audience, Content Strategy, Performance Analysis, Social Media Strategy, Social Media, Content Marketing, Customer Insights, Target Market, Digital Media Strategy

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Gemini for Data Scientists and Analysts - 日本語版

      Skills you'll gain: Google Gemini, Marketing Analytics, Generative AI, Customer Analysis, Customer Insights, Big Data, Marketing Strategies, Customer Data Management, Forecasting, Predictive Analytics, Data Analysis, Artificial Intelligence and Machine Learning (AI/ML)

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Concurrent Rendering Adventures in React 18

      Skills you'll gain: React.js, Front-End Web Development, Performance Tuning, UI Components, Application Performance Management, User Interface (UI)

      Intermediate · Course · 1 - 4 Weeks

    • P

      Packt

      Create a Dark Moody Atmospheric 2D Game with Unity and C#

      Skills you'll gain: Unity Engine, Game Design, Video Game Development, User Interface (UI), Animations, Debugging, Augmented and Virtual Reality (AR/VR), C# (Programming Language), Development Environment, Scripting, Software Installation

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      BigQuery Fundamentals for Redshift Professionals

      Skills you'll gain: Amazon Redshift, SQL, Identity and Access Management, Query Languages, Google Cloud Platform, Database Design, Database Management, Data Import/Export, Extract, Transform, Load, Data Warehousing, Data Integration, Data Architecture, Data Modeling

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      كيفية تقييم أداء حملتك الإعلانية على موقع بنترست

      Skills you'll gain: Pinterest, Advertising Campaigns, Digital Advertising, Content Performance Analysis, Customer Insights, Social Media Campaigns, Campaign Management, Advertising, Performance Reporting, Report Writing, Performance Analysis, Marketing Analytics, Digital Marketing, Marketing Management

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      MS Teams – Security, Compliance, and Advanced Administration

      Skills you'll gain: Microsoft Teams, Data Loss Prevention, Data Governance, Compliance Management, Role-Based Access Control (RBAC), Collaborative Software, Windows PowerShell, Security Management, Identity and Access Management, System Configuration, System Monitoring, Event Monitoring, Legal Technology

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Master Svelte Framework - The Complete Course

      Skills you'll gain: Event-Driven Programming

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Specialized RMAN Features and Advanced Use Cases

      Skills you'll gain: Oracle Databases, Performance Tuning, Database Architecture and Administration, Data Storage Technologies, Database Administration, Cloud Storage, Cloud Services, Disaster Recovery, Encryption

      Advanced · Course · 1 - 3 Months

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 한국어

      Skills you'll gain: Google Gemini, Generative AI, Customer Relationship Management, Google Cloud Platform, Business Workflow Analysis, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Analytics, Python Programming, Natural Language Processing

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      B

      Board Infinity

      Salesforce Omnistudio

      Skills you'll gain: Salesforce Development, Salesforce, Process Driven Development, Business Logic, UI Components, Dashboard, Data Import/Export, Software Design

      Intermediate · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…236237238…240

    In summary, here are 10 of our most popular customer journey courses

    • Unreal Engine 5 - Sci-Fi Environment Design: Packt
    • Facebook Strategy: Effective Content: Coursera
    • Gemini for Data Scientists and Analysts - 日本語版: Google Cloud
    • Concurrent Rendering Adventures in React 18: Packt
    • Create a Dark Moody Atmospheric 2D Game with Unity and C#: Packt
    • BigQuery Fundamentals for Redshift Professionals: Google Cloud
    • كيفية تقييم أداء حملتك الإعلانية على موقع بنترست: Coursera Project Network
    • MS Teams – Security, Compliance, and Advanced Administration: Packt
    • Master Svelte Framework - The Complete Course: Packt
    • Specialized RMAN Features and Advanced Use Cases: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok