Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Amazon CloudWatch, Network Troubleshooting, Continuous Monitoring, AWS Identity and Access Management (IAM), Encryption, Network Security, Network Administration, Amazon Web Services, Security Controls, Cloud Security, Firewall, Network Monitoring, Network Performance Management, Governance

Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

Skills you'll gain: Problem Solving, Customer Service, Customer Support, Customer and Client Support, Help Desk Support, Empathy, Collaboration, Greeting Customers, Customer Complaint Resolution, Customer experience improvement, Customer Engagement, Process Management, Technical Communication, Communication, Positivity, Organizational Skills

Skills you'll gain: Dynamic Host Configuration Protocol (DHCP), Remote Access Systems, Windows Servers, Virtual Private Networks (VPN), Microsoft Windows, Network Administration, Microsoft Azure, Network Infrastructure, Windows PowerShell, Public Key Infrastructure, Infrastructure As A Service (IaaS), Data Storage, Servers, Cloud Storage, Proxy Servers, Virtualization, Web Applications

Skills you'll gain: Open Web Application Security Project (OWASP), Vulnerability Scanning, Proxy Servers, Security Testing, Penetration Testing, Vulnerability Assessments, Web Scraping, Web Applications

Skills you'll gain: API Gateway, Amazon Web Services, Virtual Private Networks (VPN), Load Balancing, Cloud Infrastructure, Network Architecture, Network Infrastructure, Network Security, Network Routing, Scalability

Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer experience improvement, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Data Collection, Customer Data Management, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group

Skills you'll gain: Internet Of Things, Network Protocols, Wireless Networks, Emerging Technologies, Data Analysis, Communication Systems, Scikit Learn (Machine Learning Library), Regression Analysis, Systems Architecture, Pandas (Python Package), Unsupervised Learning

Skills you'll gain: Responsible AI, Social Studies

Skills you'll gain: Load Balancing, Network Routing, Amazon Web Services, Servers, Network Monitoring

Skills you'll gain: Network Security, Virtual Private Networks (VPN), Microsoft Azure, Firewall, Network Administration, Application Security, Network Architecture, Infrastructure Security, Load Balancing, Virtual Machines