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Results for "customer communications management"
Status: Free TrialUniversity of California, Irvine
Skills you'll gain: Internal Communications, Corporate Communications, Media Relations, Storytelling, Strategic Communication, Employee Engagement, Target Audience, Diversity Equity and Inclusion Initiatives, Public Relations, Crisis Management, Drive Engagement, Social Media, Interpersonal Communications, Social Media Management, Business Communication, Stakeholder Communications, Telecommuting, Customer Communications Management, Employee Retention, Diversity and Inclusion
Status: PreviewStarweaver
Skills you'll gain: Loyalty Programs, Customer Relationship Management (CRM) Software, Customer Retention, Customer Success Management, Sales Management, Marketing Automation, Marketing Strategies, Business Development, Performance Management, Performance Measurement, Data-Driven Decision-Making, Predictive Modeling
Status: NewStatus: Free TrialSkills you'll gain: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Web Content, Storytelling, Content Strategy, Generative AI, Marketing Strategies
Status: NewStatus: Free TrialCoursera Instructor Network
Skills you'll gain: Active Listening, Internal Communications, Proposal Writing, Negotiation, AI Personalization, Stakeholder Engagement, Non-Verbal Communication, Business Communication, Business Writing, Contract Negotiation, Workplace inclusivity, Influencing, Social Skills, Communication, Communication Planning, Customer Engagement, Interpersonal Communications, Communication Strategies, Leadership and Management, Leadership Development
Status: Free TrialUniversity of Maryland, College Park
Skills you'll gain: Data Storytelling, Strategic Communication, Stakeholder Engagement, Persuasive Communication, Communication Planning, Growth Mindedness, Emotional Intelligence, Conflict Management, Storytelling, Target Audience, Cultural Diversity, Information Management, Stakeholder Management, Team Management, Social Skills, Communication Strategies, User Story, Influencing, Communication, Virtual Teams
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
What brings you to Coursera today?
Status: NewStatus: Free TrialStarweaver
Skills you'll gain: Data Storytelling, Active Listening, Non-Verbal Communication, Business Writing, Sales Presentation, Concision, Sales Strategy, Writing, Cultural Sensitivity, Persuasive Communication, Interpersonal Communications, Customer Relationship Management (CRM) Software, Storytelling, Emotional Intelligence, Sales, Business Communication, Communication Strategies, Technical Communication, Communication, Marketing Communications
Status: Free TrialUniversity of Colorado Boulder
Skills you'll gain: Crisis Management, Business Consulting, Management Consulting, Strategic Communication, Emergency Response, Corporate Communications, Leadership, Risk Management, Leadership and Management, Business Leadership, Public Affairs, Business Risk Management, Contingency Planning, Business Continuity Planning, Risk Analysis, Case Studies, Stakeholder Communications, Internal Communications, Communication, Critical Thinking
Status: PreviewCoursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer experience improvement, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Data Collection, Customer Data Management, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
Status: PreviewPeking University
Skills you'll gain: Non-Verbal Communication, Business Communication, Organizational Effectiveness, Active Listening, Interviewing Skills, Public Speaking, Intercultural Competence, Cultural Sensitivity, Team Management, Negotiation
Status: Free TrialJohns Hopkins University
Skills you'll gain: Request for Proposal, Conflict Management, Presentations, Technical Communication, Storytelling, Persuasive Communication, Communication Strategies, Organizational Strategy, Non-Verbal Communication, Proposal Writing, Business Communication, Team Building, Interpersonal Communications, Intercultural Competence, Verbal Communication Skills, Target Audience, Team Management, Business Writing, Strategic Communication, Strategic Thinking
Status: Free TrialCVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
In summary, here are 10 of our most popular customer communications management courses
- Corporate Communications: University of California, Irvine
- Customer Relationship Management: Starweaver
- Smarter Content and Communications with Microsoft Copilot: Microsoft
- Business Communication for the Modern Workplace: Coursera Instructor Network
- Program Management and the Art of Communication: University of Maryland, College Park
- CVS Health Call Center Customer Service: CVS Health
- Global Business Communication: Starweaver
- Crisis Management and Crisis Communication: University of Colorado Boulder
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Management Communication 管理沟通: Peking University
