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    Results for "customer analysis"

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Reports, Dashboards, and Customer Success in Salesforce

      Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Sales Enablement, Customer Relationship Management, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Sales Strategy, Performance Reporting, Business Reporting, Data-Driven Decision-Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      253 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Call Center Customer Service

      Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      421 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Preview
      Preview
      C

      Coursera Instructor Network

      AI for Customer Experience with Chatbots and Analytics

      Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      407 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Risk Analysis

      Skills you'll gain: Risk Analysis, Risk Management, Project Risk Management, Risk Mitigation, Earned Value Management, Estimation, Contingency Planning, Analysis, Process Analysis, Root Cause Analysis, Agile Methodology, Waterfall Methodology, Project Performance, Simulation and Simulation Software, Prioritization

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      W

      Wesleyan University

      Introduction to Complex Analysis

      Skills you'll gain: Integral Calculus, Mathematical Theory & Analysis, Algebra, Advanced Mathematics, Geometry, Calculus, Trigonometry, Graphing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.1K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Intuit

      Financial Statement Analysis

      Skills you'll gain: Reconciliation, Financial Statements, Financial Statement Analysis, Income Statement, Balance Sheet, Financial Reporting, Financial Analysis, Accounting, Analysis, Business Metrics, General Accounting, Cash Flows, Sales Tax, Accounts Payable, Equities, Payroll

      4.6
      Rating, 4.6 out of 5 stars
      ·
      732 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Leeds

      Exploratory Data Analysis

      Skills you'll gain: Exploratory Data Analysis, Data Cleansing, Statistical Methods, Statistical Modeling, Data Visualization, Statistics, R (Software), Data Analysis, Descriptive Statistics, Box Plots, Data Visualization Software, Histogram, Probability, Probability Distribution

      4.6
      Rating, 4.6 out of 5 stars
      ·
      9 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Exploratory Data Analysis

      Skills you'll gain: Exploratory Data Analysis, Plot (Graphics), Statistical Visualization, Ggplot2, Dimensionality Reduction, Data Visualization Software, R Programming, Scatter Plots, Box Plots, Data Analysis, Histogram, Unsupervised Learning, Statistical Methods

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.1K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Financial Analysis of Organizations

      Skills you'll gain: Financial Statements, Financial Statement Analysis, Financial Forecasting, Financial Accounting, Income Statement, Balance Sheet, Financial Analysis, Revenue Forecasting, Profit and Loss (P&L) Management, Financial Data, Cash Flows, Accounting, Business Valuation, Capital Expenditure, Finance

      4.6
      Rating, 4.6 out of 5 stars
      ·
      122 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer analysis courses

    • Retail Customer Service: CVS Health
    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Reports, Dashboards, and Customer Success in Salesforce: Salesforce
    • CVS Health Call Center Customer Service: CVS Health
    • AI for Customer Experience with Chatbots and Analytics: Coursera Instructor Network
    • Create Customer Support Data with Google Sheets: Coursera Project Network
    • Risk Analysis: LearnKartS
    • Introduction to Complex Analysis: Wesleyan University
    • Financial Statement Analysis: Intuit
    • Exploratory Data Analysis: University of Leeds

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