Quality Management Systems

Quality Management Systems (QMS) are a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. Coursera's QMS catalogue equips you with an understanding of principles and methodologies behind effective quality management. You'll learn about various aspects of QMS including quality planning, quality assurance, quality control, and quality improvement. The catalogue also enables you to grasp standards like ISO 9001, understand how to implement and audit a QMS, and comprehend the role of quality management in achieving business excellence. Whether you're a manager, a potential auditor, or simply interested in improving business processes, mastering QMS will allow you to ensure efficiency and high standards within any business context.