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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Introduction to Generative AI

    Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, LLM Application, Responsible AI, Natural Language Processing, GitHub, Python Programming, Machine Learning, Application Programming Interface (API)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    150 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    É

    École Polytechnique Fédérale de Lausanne

    Economie du sol et de l'immobilier I

    Skills you'll gain: Property and Real Estate, Real Estate, Market Dynamics, Commercial Real Estate, Real Estate Transactions, Business Valuation, Financial Analysis, Return On Investment, Economics, Capital Budgeting, Investments, Price Negotiation, Market Analysis, Finance, Consumer Behaviour, Competitive Analysis, Depreciation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    260 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales, Sales Strategy, Rapport Building, Empathy, Active Listening, Value Propositions, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    45 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Create a Resume and Cover Letter with Google Docs

    Skills you'll gain: Google Docs, Document Management, Google Workspace, File Management, Personal Attributes, Personal Development

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.5K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Business Analyst (ECBA) Certificate Preparation 

    Skills you'll gain: Business Analysis, Business Process Modeling, Stakeholder Analysis, Process Optimization, Requirements Management, Stakeholder Management, Process Analysis, Data Modeling, Agile Methodology, Stakeholder Engagement, Requirements Analysis, Process Improvement, User Story, Project Management, Risk Management, Plan Execution, Business Requirements, Business Process, Needs Assessment, Ethical Standards And Conduct

    4.7
    Rating, 4.7 out of 5 stars
    ·
    74 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Toronto

    GIS, Mapping, and Spatial Analysis Capstone

    Skills you'll gain: Spatial Analysis, Geographic Information Systems, Geospatial Mapping, ArcGIS, Data Visualization, Data Compilation, Data Mapping, Data Storytelling, Metadata Management, Data Integration, Data Management

    4.9
    Rating, 4.9 out of 5 stars
    ·
    316 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    ISC2

    Incident Response, BC, and DR Concepts

    Skills you'll gain: Incident Response, Business Continuity, Disaster Recovery, Cybersecurity, Security Management, Computer Security Incident Management, Crisis Management, Information Assurance

    4.7
    Rating, 4.7 out of 5 stars
    ·
    254 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Build Your First React Website

    Skills you'll gain: React.js, Debugging, Front-End Web Development, Web Development, JavaScript Frameworks, HTML and CSS, UI Components, Javascript, Cascading Style Sheets (CSS)

    4.4
    Rating, 4.4 out of 5 stars
    ·
    411 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    G

    GRAMMY GO

    Foundations of Music Promotion & Branding

    Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Creative Design, Target Audience, Brand Management, User Feedback, Customer Insights, Marketing, Market Research, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Product Management: Foundations & Stakeholder Collaboration

    Skills you'll gain: Innovation, Product Management, New Product Development, Stakeholder Engagement, Competitive Analysis, Product Planning, Product Strategy, Business Development, Product Lifecycle Management, Market Analysis, Communication, Stakeholder Management, Strategic Communication, Team Building, Leadership

    4.6
    Rating, 4.6 out of 5 stars
    ·
    313 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    Universiteit Leiden

    EU policy and implementation: making Europe work!

    Skills you'll gain: Policy Analysis, Public Policies, Economics, Policy, and Social Studies, Policy Development, Environmental Policy, Program Evaluation, Governance, Immigration Law, Research Methodologies

    4.4
    Rating, 4.4 out of 5 stars
    ·
    192 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Project: Generative AI Applications with RAG and LangChain

    Skills you'll gain: LLM Application, Generative AI, Prompt Engineering, Document Management, Natural Language Processing, Database Management Systems, Data Storage Technologies, User Interface (UI)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    142 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Introduction to Generative AI: Duke University
  • Economie du sol et de l'immobilier I: École Polytechnique Fédérale de Lausanne
  • Conversational Selling Playbook for SDRs: Salesforce
  • Create a Resume and Cover Letter with Google Docs: Coursera Project Network
  • Business Analyst (ECBA) Certificate Preparation : SkillUp
  • GIS, Mapping, and Spatial Analysis Capstone: University of Toronto
  • Incident Response, BC, and DR Concepts: ISC2
  • Build Your First React Website: Coursera Project Network
  • Foundations of Music Promotion & Branding: GRAMMY GO
  • Product Management: Foundations & Stakeholder Collaboration: SkillUp

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  • Google Cybersecurity Certificate
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