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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • C

    Coursera Project Network

    Create Your First Python Program From UST

    Skills you'll gain: Python Programming, Command-Line Interface, Programming Principles, Scripting, Computer Programming, Scripting Languages, Development Environment

    4.6
    Rating, 4.6 out of 5 stars
    ·
    3K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    I

    Illinois Tech

    Business & Technology

    Skills you'll gain: Responsible AI, Culture Transformation, Product Lifecycle Management, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Global Marketing, Entrepreneurship, Business Communication, Artificial Intelligence, Change Management, Organizational Leadership, Business Modeling, Generative AI, Machine Learning, Organizational Structure, Market Opportunities, Strategic Planning

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    82 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    A

    Arizona State University

    Human Factors & Usability Engineering: Designing for Humans

    Skills you'll gain: Usability, Usability Testing, Problem Solving, Human Factors, Interaction Design, User Experience Design, Human Centered Design, Critical Thinking and Problem Solving, Human Factors Engineering, Creativity, User Interface (UI), User Research, Decision Making, Display Devices, Human Computer Interaction, Human Learning, Data Collection, Human Machine Interfaces, Accident Prevention, Control Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    40 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Digital Marketing Strategy with Goldman Sachs 10,000 Women

    Skills you'll gain: Social Media Campaigns, Social Media Marketing, Paid media, Digital Media Strategy, Online Advertising, Campaign Management, Search Engine Marketing, Digital Marketing, Pay Per Click Advertising, Marketing Strategy and Techniques, Owned Media, Marketing Planning, Earned Media, Content Marketing, Marketing Design, Analytics

    4.7
    Rating, 4.7 out of 5 stars
    ·
    842 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    Imperial College London

    Infectious Disease Modelling

    Skills you'll gain: Epidemiology, Mathematical Modeling, Statistical Modeling, Simulations, Risk Modeling, Infectious Diseases, Public Health, R Programming, Differential Equations, Data Modeling, Statistical Methods, Probability & Statistics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    296 reviews

    Intermediate · Specialization · 1 - 3 Months

  • C

    Coursera Project Network

    Introduction au CRM avec HubSpot

    Skills you'll gain: HubSpot CRM, Sales Pipelines, Email Marketing, Dashboard, Sales Process, Customer Relationship Management (CRM) Software, Customer Relationship Management, Team Management, Customer Data Management, User Accounts, Marketing

    4
    Rating, 4 out of 5 stars
    ·
    6 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    I

    IBM

    Deep Learning and Reinforcement Learning

    Skills you'll gain: Reinforcement Learning, Generative Model Architectures, Deep Learning, Unsupervised Learning, Image Analysis, Artificial Neural Networks, Keras (Neural Network Library), Machine Learning Algorithms, Machine Learning, Artificial Intelligence, Computer Vision, Applied Machine Learning, Dimensionality Reduction, Natural Language Processing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    264 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Introduction to Digital Advertising

    Skills you'll gain: Digital Advertising, Online Advertising, Advertising, Advertising Campaigns, Pay Per Click Advertising, Google Ads, Marketing, Paid media, Digital Marketing, Data Ethics, Business Metrics, Augmented Reality, Consumer Behaviour

    4.6
    Rating, 4.6 out of 5 stars
    ·
    436 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    U

    University of Alberta

    Problem Solving, Python Programming, and Video Games

    Skills you'll gain: Computational Thinking, Video Game Development, Game Design, Programming Principles, Animation and Game Design, Software Quality (SQA/SQC), Problem Solving, Computer Programming, Program Development, Software Engineering, Python Programming, Object Oriented Programming (OOP), Algorithms, Pseudocode, Data Structures, Application Design, Debugging, Computer Science, Test Planning

    4.3
    Rating, 4.3 out of 5 stars
    ·
    233 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    R

    Rice University

    Self Awareness and the Effective Leader

    Skills you'll gain: Creative Problem-Solving, Prioritization, Stress Management, Time Management, Self-Awareness, Leadership Development, Leadership, Personal Development, Goal Setting, Relationship Building, Emotional Intelligence, Resilience, Communication, Adaptability

    4.7
    Rating, 4.7 out of 5 stars
    ·
    677 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    GRAMMY GO

    Foundations of Music Promotion & Branding

    Skills you'll gain: Branding, Brand Strategy, Brand Awareness, Creative Design, Target Audience, Brand Management, User Feedback, Customer Insights, Marketing, Market Research, Content Creation, User Research, Goal Setting, Promotional Strategies, Social Media, Persona Development, Marketing Strategies, Customer Analysis, Digital Marketing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    15 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Design Thinking: Ideas to Action

    Skills you'll gain: Brainstorming, Design Thinking, Ideation, Creative Thinking, Creative Problem-Solving, Innovation, Product Development, Product Design, Performance Measurement, Strategic Thinking, New Product Development, User Feedback, Product Improvement, Prioritization, Customer experience improvement, Stakeholder Engagement, Decision Making, Feasibility Studies, Collaboration, Risk Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    69 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer experience courses

  • Create Your First Python Program From UST: Coursera Project Network
  • Business & Technology: Illinois Tech
  • Human Factors & Usability Engineering: Designing for Humans: Arizona State University
  • Digital Marketing Strategy with Goldman Sachs 10,000 Women: Goldman Sachs
  • Infectious Disease Modelling: Imperial College London
  • Introduction au CRM avec HubSpot: Coursera Project Network
  • Deep Learning and Reinforcement Learning: IBM
  • Introduction to Digital Advertising: University of Colorado Boulder
  • Problem Solving, Python Programming, and Video Games: University of Alberta
  • Self Awareness and the Effective Leader: Rice University

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

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Certificates & Programs

  • Google Cybersecurity Certificate
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