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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Preview
    Preview
    S

    S.P. Jain Institute of Management and Research

    Strategic Brand Management

    Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Product Lifecycle Management, Strategic Marketing, Marketing Management, Integrated Marketing Communications, Social Media Strategy, Market Share, Value Propositions, Portfolio Management, Competitive Analysis, Business Metrics, Consumer Behaviour, Storytelling, Case Studies

    Build toward a degree

    4.6
    Rating, 4.6 out of 5 stars
    ·
    12 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    K

    Knowledge Accelerators

    Microsoft Copilot in Excel: Smarter Data Analysis Made Easy

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Dashboard, Excel Macros, Microsoft 365, Data Visualization, Pivot Tables And Charts, Spreadsheet Software, Productivity, Productivity Software, Data Analysis, Workflow Management, Generative AI Agents, Automation, Artificial Intelligence, Data Cleansing, Customer Data Management, Generative AI, Data Management, Leadership Development

    4.9
    Rating, 4.9 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera Project Network

    How to Analyze Tweet Engagement with Twitter Analytics

    Skills you'll gain: Social Media Marketing, Social Media, Key Performance Indicators (KPIs), Social Media Content, Brand Awareness, Marketing Analytics, Social Media Campaigns, Digital Advertising, Customer Engagement, Advertising, Market Analysis, Performance Analysis, Analysis, Digital Marketing, Marketing Communications

    4.9
    Rating, 4.9 out of 5 stars
    ·
    7 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    P

    Packt

    5S - Become a Certified 5S Specialist

    Skills you'll gain: Operational Excellence, Performance Measurement, Customer experience improvement, Overcoming Objections, Culture Transformation, Program Implementation, Key Performance Indicators (KPIs), Cleanliness, Goal Setting, Auditing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera Instructor Network

    Harnessing LLMs: Strategy, Fine-Tuning & Evaluation

    Skills you'll gain: Prompt Engineering, LLM Application, Large Language Modeling, Responsible AI, LangChain, Generative Model Architectures, Generative AI, Application Deployment, Application Development, Technical Management, ChatGPT, Trend Analysis, Program Evaluation, Artificial Intelligence, Real Time Data, Applied Machine Learning, Data Ethics, Analytics, Business Strategy, Python Programming

    4
    Rating, 4 out of 5 stars
    ·
    61 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Business Analysis: Project and Stakeholder Management

    Skills you'll gain: Stakeholder Analysis, Stakeholder Management, Stakeholder Engagement, Business Analysis, Project Management, Risk Management, Plan Execution, Project Planning, Requirements Analysis, Project Coordination, Stakeholder Communications, Communication Strategies, Communication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    27 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Create User Stories in Miro

    Skills you'll gain: User Story, Backlogs, Product Roadmaps, User Requirements Documents, Sprint Planning, Wireframing, Product Planning, Agile Methodology, Prioritization, Product Strategy

    4.4
    Rating, 4.4 out of 5 stars
    ·
    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Foundations of Usability Testing

    Skills you'll gain: Usability Testing, Usability, Human Centered Design, Human Computer Interaction, Software Testing, User Centered Design, User Interface (UI), Web Content Accessibility Guidelines, User Experience, User Research, Risk Management Framework

    Advanced · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    S

    Starweaver

    Matlab and Simulink Basics

    Skills you'll gain: Matlab, Data Visualization, Simulation and Simulation Software, Data Visualization Software, Mathematical Modeling, Data Analysis, Engineering Analysis, Data Integration, Data Structures, Scripting, Computer Programming, Debugging

    4.2
    Rating, 4.2 out of 5 stars
    ·
    50 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Prompt Engineering with GPT: Programming for Custom Content

    Skills you'll gain: Prompt Engineering, Generative AI, OpenAI, ChatGPT, Scripting, LLM Application, Python Programming, Application Programming Interface (API), Application Development, Machine Learning, Software Engineering

    4.5
    Rating, 4.5 out of 5 stars
    ·
    62 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    UiPath

    Data Manipulation in RPA

    Skills you'll gain: Data Manipulation, Robotic Process Automation, Automation, Data Cleansing, Data Integration, Data Management

    4.8
    Rating, 4.8 out of 5 stars
    ·
    73 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Github CoPilot for Beginners: Write Software With AI

    Skills you'll gain: Responsive Web Design, HTML and CSS, Web Design and Development, Prompt Engineering, Web Development Tools, Web Development, Generative AI, GitHub, Javascript, Artificial Intelligence, Software Engineering, Machine Learning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    71 reviews

    Intermediate · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer experience courses

  • Strategic Brand Management: S.P. Jain Institute of Management and Research
  • Microsoft Copilot in Excel: Smarter Data Analysis Made Easy: Knowledge Accelerators
  • How to Analyze Tweet Engagement with Twitter Analytics: Coursera Project Network
  • 5S - Become a Certified 5S Specialist: Packt
  • Harnessing LLMs: Strategy, Fine-Tuning & Evaluation: Coursera Instructor Network
  • Business Analysis: Project and Stakeholder Management: SkillUp
  • Create User Stories in Miro: Coursera Project Network
  • Foundations of Usability Testing: Board Infinity
  • Matlab and Simulink Basics : Starweaver
  • Prompt Engineering with GPT: Programming for Custom Content: Coursera Project Network

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