• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
Log In
Join for Free
Coursera
  • Browse
  • Customer Experience

Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

Skip to search results

Filter by

Subject
Required
 *

Language
Required
 *

The language used throughout the course, in both instruction and assessments.

Learning Product
Required
 *

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.
Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
Earn a university-issued career credential in a flexible, interactive format.

Level
Required
 *

Duration
Required
 *

Skills
Required
 *

Subtitles
Required
 *

Educator
Required
 *

Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Health Care Delivery in Healthcare Organizations

    Skills you'll gain: Patient-centered Care, Health And Wellness Coaching, Care Coordination, Health Systems, Health Care, Value-Based Care, Health Care Procedure and Regulation, Patient Communication, Healthcare Industry Knowledge, Health Informatics, Telehealth

    4.7
    Rating, 4.7 out of 5 stars
    ·
    132 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Q

    Queen Mary University of London

    Getting Started with Leadership

    Skills you'll gain: Stakeholder Management, Organizational Change, Stakeholder Engagement, Time Management, Organizational Effectiveness, Organizational Leadership, Leadership and Management, Organizational Structure, Stakeholder Analysis, Business Leadership, Team Leadership, Leadership, Influencing, Self-Awareness

    4.6
    Rating, 4.6 out of 5 stars
    ·
    100 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    F

    Fundação Instituto de Administração

    Design Research para Estratégia e Inovação

    Skills you'll gain: Design Thinking, Design Research, Innovation, Design Strategies, Human Centered Design, User Research, Ideation, Service Design, Organizational Strategy, Creativity, User Experience Design, Storyboarding, Product Development, Process Development, Market Research, User Experience, Qualitative Research, Quantitative Research, Data Collection

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Nursing Informatics Training and Education

    Skills you'll gain: Nursing Administration, Health Informatics, Education and Training, Clinical Informatics, Clinical Leadership, Nurse Education, Learning Management Systems

    4.8
    Rating, 4.8 out of 5 stars
    ·
    98 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera Project Network

    Create a Targeted Ad With Facebook Audience Insights

    Skills you'll gain: Target Audience, Facebook, Advertising, Online Advertising, Social Media Campaigns, Paid media, Marketing, Social Media, Customer Data Management, Digital Marketing

    4.4
    Rating, 4.4 out of 5 stars
    ·
    56 reviews

    Advanced · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    T

    Talend

    Talend Data Integration Certification Preparation training

    Skills you'll gain: Metadata Management, Data Manipulation, Data Integration, Extract, Transform, Load, Database Management Systems, Data Transformation, Data Access, Data Migration, Data Warehousing, Data Pipelines, Data Validation, Version Control

    4.6
    Rating, 4.6 out of 5 stars
    ·
    68 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    Universidad de Palermo

    Disrupción Digital

    Skills you'll gain: Business Strategy, Technology Strategies, Digital Transformation, Innovation, Organizational Strategy, Business Transformation, Business Modeling, Emerging Technologies, Business Technologies, Customer experience improvement

    4.9
    Rating, 4.9 out of 5 stars
    ·
    39 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    T

    Tableau Learning Partner

    Communicating Data Insights with Tableau

    Skills you'll gain: Data Storytelling, Data Presentation, Dashboard, Interactive Data Visualization, Storytelling, Tableau Software, Data-Driven Decision-Making, Data Visualization Software, Business Reporting, Data Analysis, Business Intelligence, Presentations, Exploratory Data Analysis, Stakeholder Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    68 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    U

    University of Virginia

    Bacterial Bioinformatics

    Skills you'll gain: Bioinformatics, Data Analysis Software, Scientific Visualization, Taxonomy, Data Integration, Data Import/Export

    4.7
    Rating, 4.7 out of 5 stars
    ·
    280 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Codio

    Web Technologies and Security

    Skills you'll gain: Application Security, Open Web Application Security Project (OWASP), Angular, OAuth, Test Driven Development (TDD), Cryptography, Data Validation, Unit Testing, Vue.JS, Data Security, Authentications, HTML and CSS, Encryption, Authorization (Computing), General Data Protection Regulation (GDPR), Web Applications, JavaScript Frameworks, Javascript, Security Strategy, Computer Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    94 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data Preparation and Management

    Skills you'll gain: Extract, Transform, Load, Data Cleansing, Power BI, Data Transformation, Data Management, Data Quality, Data Wrangling, Data Processing, Data Validation, Data Integration, Data Modeling, Data Import/Export, Data Storage

    4.9
    Rating, 4.9 out of 5 stars
    ·
    19 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera Project Network

    GenAI Chatbots: Create and Deploy OpenAI-Powered Chatbots

    Skills you'll gain: OpenAI, LLM Application, Prompt Engineering, Generative AI, Back-End Web Development, Restful API, Server Side, Application Programming Interface (API), Web Development, Web Applications

    4.2
    Rating, 4.2 out of 5 stars
    ·
    13 reviews

    Intermediate · Guided Project · Less Than 2 Hours

Customer Experience learners also search

User Experience
Beginner User Experience
User Experience Projects
Advanced User Experience
UX Design
UI
Beginner UX Design
Information Design
1…215216217…470

In summary, here are 10 of our most popular customer experience courses

  • Health Care Delivery in Healthcare Organizations: Rutgers the State University of New Jersey
  • Getting Started with Leadership: Queen Mary University of London
  • Design Research para Estratégia e Inovação: Fundação Instituto de Administração
  • Nursing Informatics Training and Education: University of Minnesota
  • Create a Targeted Ad With Facebook Audience Insights: Coursera Project Network
  • Talend Data Integration Certification Preparation training: Talend
  • Disrupción Digital: Universidad de Palermo
  • Communicating Data Insights with Tableau: Tableau Learning Partner
  • Bacterial Bioinformatics: University of Virginia
  • Web Technologies and Security: Codio

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Manage Cookie Preferences
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok