Skills you'll gain: Responsible AI, Desktop Support, Generative AI, Technical Support and Services, End User Training and Support, System Support, Prompt Engineering Tools, Technical Support, Product Support, ChatGPT, Artificial Intelligence, Automation

Skills you'll gain: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement

Skills you'll gain: Professional Networking, Interviewing Skills, Technical Support, Technical Support and Services, Professional Development, Desktop Support, System Support, Help Desk Support, Professionalism, Technical Communication, Verbal Communication Skills, Problem Solving, Communication

Skills you'll gain: Statistical Analysis, Program Evaluation, Policy Analysis, Data Analysis, Statistical Methods, Public Policies, Statistical Hypothesis Testing, Policy Development, Analytical Skills, Forecasting, R Programming, Data-Driven Decision-Making, Research Design, Time Series Analysis and Forecasting

Skills you'll gain: Record Keeping, Google Cloud Platform, Product Support, Service Level, Personally Identifiable Information, Technical Support, Issue Tracking, Identity and Access Management, Problem Management, Technical Communication

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: MITRE ATT&CK Framework, Open Web Application Security Project (OWASP), Penetration Testing, Exploitation techniques, Distributed Denial-Of-Service (DDoS) Attacks, Mobile Security, Cyber Security Assessment, Vulnerability Scanning, Cybersecurity, Network Security, Vulnerability Assessments, Web Applications, Wireless Networks, Encryption, Network Protocols, Authentications

Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

Skills you'll gain: Lean Methodologies, Workforce Management, Service Design, Business Process, Operations Management, Process Optimization, Operational Analysis, Service Management, Operational Efficiency, Staff Management, Sustainable Business, Quality Improvement, Process Flow Diagrams, Capacity Management, Client Services, Case Studies, Decision Making

Skills you'll gain: Individualized Education Programs (IEP), Special Education, School Psychology, Case Studies, Student Support and Services, Mental Health, Health Promotion, Behavior Management, Positive Behavior Support, Crisis Intervention, Data Collection

Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Linux Servers, System Configuration, User Accounts