Skills you'll gain: ChatGPT, AI Personalization, Customer Communications Management, Persona Development, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement

Skills you'll gain: Automation, Social Sciences, Socioeconomics, Electric Power Systems, Emerging Technologies, Sustainable Technologies, Economics, Policy, and Social Studies, Health Equity, Public Policies, Environmental Issue, Augmented and Virtual Reality (AR/VR), Climate Change Mitigation, Safety and Security

Skills you'll gain: Performance Metric, Self Service Technologies, Staff Management, Customer experience improvement, No-Code Development, Process Design

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration

Skills you'll gain: Marketing Communications, Promotional Strategies, Branding, Presentations, Strategic Marketing, Marketing Strategies, Brand Management, Marketing, LinkedIn, Self-Awareness, Peer Review, Professional Networking, Public Relations, Constructive Feedback

Skills you'll gain: Adaptive Equipment, Home Health Care, Network Protocols, Mobility Assistance, Wireless Networks, Health Technology, Disabilities, Long Term Care, End User Training and Support, Telecommunications, Patient Assistance, Internet Of Things, Occupational Therapy, Interoperability, Human Computer Interaction, Clinical Assessment, Patient-centered Care, Automation, Information Privacy, Medical Privacy

Skills you'll gain: Cloud-Native Computing, Software-Defined Networking, Cloud Infrastructure, Network Infrastructure, Application Deployment, Cloud Platforms, Containerization, Computer Networking, Network Architecture, Kubernetes, Microservices, Infrastructure Architecture, Virtualization, Virtual Machines

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy

Skills you'll gain: Vendor Management, Hospitality, Hospitality Management, Vendor Relationship Management, Performance Measurement, Business Process, Business Process Management, Global Marketing, Business Communication, Process Optimization, Creative Problem-Solving, Key Performance Indicators (KPIs), Law, Regulation, and Compliance, Strategic Thinking

Skills you'll gain: Control Systems, Computer Vision, Image Analysis, Automation, Embedded Software, Simulations, Systems Architecture, Deep Learning, Virtual Environment, Software Architecture, Scenario Testing, Global Positioning Systems, Predictive Modeling, Computer Hardware, Estimation, Real Time Data