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Explore the Customer Journey Course Catalog
- Status: NewStatus: Free Trial
Skills you'll gain: Project Implementation, E-Commerce, System Implementation, Case Studies, Business-To-Consumer, Solution Architecture, Project Documentation, Product Management, Order Management, User Requirements Documents, Technical Documentation, Project Management, System Configuration, Quality Assurance, Customer Engagement, Project Planning, Payment Processing and Collection
Coursera Project Network
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
- Status: Free Trial
HubSpot Academy
Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention
- Status: Free Trial
IESE Business School
Skills you'll gain: Value Propositions, Marketing, Branding, Marketing Strategies, Strategic Marketing, Product Strategy, Digital Marketing, Brand Strategy, Target Audience, Marketing Communications, Marketing Analytics, Customer Insights, Marketing Channel, Market Analysis, Consumer Behaviour, Demand Planning
- Status: Free Trial
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, AI Personalization, Customer Communications Management, Persona Development, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement
- Status: Free Trial
University of Maryland, College Park
Skills you'll gain: AI Product Strategy, Product Lifecycle Management, Responsible AI, Product Strategy, Governance, Product Management, Innovation, Product Marketing, Business Strategy, Enterprise Risk Management (ERM), Scalability, Customer experience strategy (CX), Value Propositions, Business Metrics, Customer Insights
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Customer experience strategy (CX), Customer experience improvement, Product Development, Consumer Behaviour, Business Research, User Research, Persona Development, Product Management, Market Research, Process Mapping, Case Studies, Product Strategy, Innovation, Needs Assessment
- Status: Free Trial
University of Maryland, College Park
Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization, Digital Transformation, Persuasive Communication, Data Science, Storytelling, Influencing, Data-Driven Decision-Making, Customer Engagement, Presentations, Analytics, Customer Insights
Coursera Project Network
Skills you'll gain: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business
Coursera Project Network
Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
- Status: NewStatus: Preview
Skills you'll gain: Design Research, UI/UX Strategy
In summary, here are 10 of our most popular customer journey courses
- Course 4: Adobe Commerce Best Practice, Case Study, Careers:Â Adobe
- Create a services customer satisfaction process:Â Coursera Project Network
- تجربة العملاء وخلق القيمة: Alfaisal University | KLD
- Sales Training: Inbound Business Strategy:Â HubSpot Academy
- Marketing: Customer Needs and Wants:Â IESE Business School
- Customer Service in the Age of Generative AI :Â University of Virginia Darden School Foundation
- Customer-Centric Enterprise: Product Lifecycle Management:Â University of Maryland, College Park
- Customer Insights: New Product Development Orientation:Â University of Illinois Urbana-Champaign
- Storytelling and Persuading with Data and Digital Technology:Â University of Maryland, College Park
- Create a Customer Satisfaction Survey with Typeform:Â Coursera Project Network