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Results for "customer complaint resolution"
- Status: Free Trial
ESSEC Business School
Skills you'll gain: Mediation, Negotiation, Communication Strategies, Conflict Management, Active Listening, Cultural Sensitivity, Intercultural Competence, Cultural Diversity, Verbal Communication Skills, Communication, Diplomacy, Relationship Building, Labor Relations, Interpersonal Communications, Strategic Partnership, Case Studies, Non-Verbal Communication, Leadership, Analysis, Planning
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Conflict Management, Active Listening, Intercultural Competence, Cultural Diversity, Social Skills, Communication Strategies, Interpersonal Communications, De-escalation Techniques, Verbal Communication Skills, Cultural Sensitivity, Mediation, Case Studies, Stakeholder Management, Teamwork, Cooperation, Collaboration, Communication, Portfolio Management, Leadership, Organizational Effectiveness
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication
- Status: Free Trial
ESSEC Business School
Skills you'll gain: Mediation, Conflict Management, Negotiation, Diplomacy, Labor Relations, Case Studies, Interactive Learning, Communication, Active Listening, International Relations
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management
- Status: NewStatus: Free Trial
Skills you'll gain: Sales Presentation, Overcoming Objections, Value Propositions, Presentations, Sales, Sales Process, Persuasive Communication, Influencing, Negotiation, Communication, Public Speaking, Interviewing Skills, Customer Insights, Rapport Building
What brings you to Coursera today?
- Status: NewStatus: Preview
Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, User Feedback, Generative AI, Self Service Technologies, Personalized Service, ChatGPT, Customer Support, Customer Service, Customer Analysis, Customer Insights, Automation, Customer Engagement, Artificial Intelligence, Ethical Standards And Conduct, Natural Language Processing, Data Security
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer experience improvement, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Data Collection, Customer Data Management, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Active Listening, Conflict Management, Social Skills, Communication Strategies, Interpersonal Communications, Mediation, De-escalation Techniques, Verbal Communication Skills, Communication, Cooperation, Collaboration, Planning, Decision Making
Knowledge Accelerators
Skills you'll gain: Problem Solving, Customer Inquiries, Customer Relationship Building, Customer Complaint Resolution, Communication, Process Management
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Multimodal Prompts, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, LLM Application, Product Support, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, Large Language Modeling, Customer experience improvement, Data Ethics, Customer Insights, Automation, Content Creation
In summary, here are 10 of our most popular customer complaint resolution courses
- Negotiation, Mediation and Conflict Resolution:Â ESSEC Business School
- Conflict Management:Â University of California, Irvine
- Introduction to Customer Service:Â CVS Health
- Mediation and Conflict Resolution:Â ESSEC Business School
- CVS Health Call Center Customer Service:Â CVS Health
- Dell Technologies Closing the Deal:Â Dell
- Generative AI in Customer Service Operations Training:Â Simplilearn
- Voice of the Customer (VoC): Enhancing Experiences :Â Coursera Instructor Network
- AI for Customer Experience with Chatbots and Analytics:Â Coursera Instructor Network
- Conflict Resolution Skills:Â University of California, Irvine