Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer experience improvement"
Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication
- Status: Free Trial
University of Michigan
Skills you'll gain: Course Development, Instructional Design, Learning Theory, Brainstorming, Design Thinking, Needs Assessment, Motivational Skills, Prototyping, Student-Centred Learning, Creativity, Analysis, Communication
- Status: Free Trial
University of Michigan
Skills you'll gain: Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Management Systems, Education Software and Technology, Professional Development, Content Creation, Design Strategies, Quality Assurance, Constructive Feedback, Communication Strategies, Communication
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Inquiries, Teamwork, Data Entry, Communication, Time Management
- Status: NewStatus: Preview
Northeastern University
Skills you'll gain: User Experience Design, User Centered Design, Figma (Design Software), Design Thinking, User Interface (UI) Design, Usability Testing, Prototyping, Wireframing, Software Testing, Information Architecture, No-Code Development, Quality Assurance
- Status: Free Trial
University of Virginia
Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Insights, Customer Analysis, Value Propositions, Case Studies, Market Dynamics, Market Research, Behavioral Economics, Competitive Analysis, Analysis
- Status: NewStatus: Preview
Northeastern University
Skills you'll gain: UI/UX Strategy, Usability, Design Strategies, Storyboarding
- Status: Free Trial
Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development
Coursera Project Network
Skills you'll gain: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media, Product Knowledge, Research
- Status: Free Trial
IESE Business School
Skills you'll gain: Value Propositions, Marketing, Branding, Marketing Strategies, Strategic Marketing, Product Strategy, Digital Marketing, Brand Strategy, Target Audience, Marketing Communications, Marketing Analytics, Customer Insights, Marketing Channel, Market Analysis, Consumer Behaviour, Demand Planning
- Status: Free Trial
University of Michigan
Skills you'll gain: Instructional Design, Learning Theory, User Experience Design, Design Thinking, Education Software and Technology, Professional Development, Diversity Equity and Inclusion Initiatives, User Centered Design, Collaboration, Emerging Technologies
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Customer Acquisition Management, Marketing Analytics, Branding, Brand Management, Customer Engagement, Target Audience, Lead Generation, Customer Insights, Marketing Channel, Marketing, Brand Strategy, Campaign Management
In summary, here are 10 of our most popular customer experience improvement courses
- Samsung Customer Care Essentials:Â Samsung
- Learning Experience Design: Theories and Frameworks:Â University of Michigan
- Learning Experience Design: Development and Evaluation:Â University of Michigan
- CVS Health Retail Customer Service:Â CVS Health
- User Experience Design and Testing Part 2:Â Northeastern University
- Customer Value in Pricing Strategy:Â University of Virginia
- User Experience Design and Testing Part 1:Â Northeastern University
- Akamai Customer Consulting and Support:Â Akamai Technologies, Inc.
- Create Customer Personas in Canva:Â Coursera Project Network
- Marketing: Customer Needs and Wants:Â IESE Business School