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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • C

      Coursera Project Network

      Introduction to CRM with HubSpot

      Skills you'll gain: HubSpot CRM, Customer Relationship Management, Customer Data Management, Email Marketing, Marketing Materials, Business Software, Sales Development, Customer Communications Management, Sales Pipelines, Dashboard, Data Management, Customer Service, Marketing, Sales Operations, Team Oriented

      4.6
      Rating, 4.6 out of 5 stars
      ·
      963 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Y

      Yale University

      Journey Conversations: Weaving Knowledge and Action

      Skills you'll gain: Environmental Science, Environment, Anthropology, Sustainable Development, Teaching, Liberal Arts, Storytelling, Community Development, Biology, Systems Thinking, Cultural Diversity, Physics

      4.8
      Rating, 4.8 out of 5 stars
      ·
      164 reviews

      Mixed · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Customer Insights: Quantitative Techniques

      Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Product Management, Customer Insights, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Needs Assessment, Analysis, Data Collection, Technology Solutions

      3.7
      Rating, 3.7 out of 5 stars
      ·
      32 reviews

      Mixed · Course · 1 - 3 Months

    • D

      Duke University

      Practical Python: Start Your Programming Journey

      Skills you'll gain: Program Development, Debugging, Python Programming, Development Environment, Computer Programming, Game Design, Interactive Design, Design and Product, Algorithms, Computer Science

      Beginner · Course · 1 - 4 Weeks

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey

      Skills you'll gain: Cloud Engineering, Cloud Computing, Identity and Access Management, Google Cloud Platform, Cloud Infrastructure, Cloud Solutions, Cloud Security, Cloud Storage, Network Monitoring

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.1K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for your Professional Cloud Architect Journey

      Skills you'll gain: Cloud Computing Architecture, Network Planning And Design, Cloud Services, Cloud Infrastructure, Cloud Solutions, Solution Architecture, Process Optimization, Google Cloud Platform, Cloud Computing, Configuration Management, Cloud Security, Cloud Platforms, Key Performance Indicators (KPIs), Personalized Service, Business Requirements

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      The Journey to Diversity, Inclusion and Belonging

      Skills you'll gain: Diversity Equity and Inclusion Initiatives, Diversity and Inclusion, Diversity Training, Diversity Awareness, Workplace inclusivity, Cognitive flexibility, Diversity Programs, Disabilities, Cultural Diversity, Intercultural Competence, Culture, Innovation, Human Resource Policies, Empathy, Gerontology, People Management, Organizational Effectiveness, Employee Engagement, Organizational Change, Team Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      41 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for your Professional Data Engineer Journey

      Skills you'll gain: Data Maintenance, Google Cloud Platform, Data Pipelines, Data Storage, Data Analysis, Data Processing, Data Infrastructure, Cloud Storage, Data Management, Automation, Data Security

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1K reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Customer Value in Pricing Strategy

      Skills you'll gain: Revenue Management, Global Marketing, Consumer Behaviour, Marketing Psychology, Customer Insights, Customer Analysis, Value Propositions, Case Studies, Market Dynamics, Market Research, Behavioral Economics, Competitive Analysis, Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      370 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Google Cloud

      Preparing for Professional Data Engineer Journey - Português

      Skills you'll gain: Google Cloud Platform, Data Pipelines, Data Processing, Data Infrastructure, Data Warehousing, Data Analysis, Data Management, Data Storage, Data Migration, Data Integration, Automation, Data Security

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Akamai Technologies, Inc.

      Akamai Customer Consulting and Support

      Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Ubuntu, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      295 reviews

      Beginner · Professional Certificate · 3 - 6 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Introduction to CRM with HubSpot: Coursera Project Network
    • Journey Conversations: Weaving Knowledge and Action: Yale University
    • Customer Insights: Quantitative Techniques: University of Illinois Urbana-Champaign
    • Practical Python: Start Your Programming Journey : Duke University
    • Samsung Customer Care Essentials: Samsung
    • Preparing for Your Associate Cloud Engineer Journey: Google Cloud
    • Preparing for your Professional Cloud Architect Journey: Google Cloud
    • The Journey to Diversity, Inclusion and Belonging: IE Business School
    • Preparing for your Professional Data Engineer Journey: Google Cloud
    • Customer Value in Pricing Strategy: University of Virginia

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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