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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Active Listening: Enhancing Communication Skills

      Skills you'll gain: Active Listening, Social Skills, Emotional Intelligence, Empathy, Interpersonal Communications, Conflict Management, Cultural Diversity, Non-Verbal Communication, Relationship Building, Self-Awareness, Communication, Adaptability

      4.7
      Rating, 4.7 out of 5 stars
      ·
      530 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      Strategic Leadership in Hospitality

      Skills you'll gain: Revenue Management, Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Capital Expenditure, Financial Statement Analysis, Cost Control, Social Media Marketing, Hospitality Management, Social Media, Innovation, Financial Forecasting, Finance, Operations Management, Prototyping, Strategic Planning, Capital Budgeting, Search Engine Optimization, Key Performance Indicators (KPIs)

      4.4
      Rating, 4.4 out of 5 stars
      ·
      100 reviews

      Intermediate · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Design Remote Meeting Boards in Miro

      Skills you'll gain: Collaborative Software, Meeting Facilitation, Virtual Teams, Organizational Skills, Telecommuting, Experience Design, Business Process Management, Virtual Environment

      4.1
      Rating, 4.1 out of 5 stars
      ·
      20 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Introduction to Python

      Skills you'll gain: Data Science, Web Development, Python Programming, Programming Principles, Artificial Intelligence, Computer Programming, Application Development, Scientific Visualization, Scripting

      4.5
      Rating, 4.5 out of 5 stars
      ·
      2.2K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Entrepreneurship I: Laying the Foundation

      Skills you'll gain: Value Propositions, Entrepreneurship, Market Opportunities, Strategic Planning, Business Strategy, Market Analysis, Team Building, New Business Development, Ideation, Business Modeling, Customer Insights, Leadership, Resource Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Marketing Automation with AI and HubSpot: Plan to Execution

      Skills you'll gain: Lead Generation, Marketing Automation, HubSpot CRM, Prompt Engineering, Email Automation, ChatGPT, Dashboard, Email Marketing, Marketing Strategies, Marketing Analytics, Customer Relationship Management (CRM) Software, Customer Engagement, Key Performance Indicators (KPIs)

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      I

      IBM

      Python Project for Data Engineering

      Skills you'll gain: Web Scraping, Data Transformation, Extract, Transform, Load, Data Manipulation, SQL, Integrated Development Environments, Data Processing, Databases, Application Programming Interface (API), Code Review, Data Pipelines, Data Integration, Python Programming, Unit Testing, Style Guides

      4.6
      Rating, 4.6 out of 5 stars
      ·
      799 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      Liberty Mutual Insurance

      Liberty Mutual Insurance Sales Agent

      Skills you'll gain: Insurance, Insurance Policies, Closing (Sales), Insurance Sales, Overcoming Objections, Sales Prospecting, Productivity, Prospecting and Qualification, Verbal Communication Skills, Workers Compensation, Storytelling, Risk Management, Customer Relationship Building, Customer Retention, Sales Presentation, Communication, Underwriting, Consultative Selling, Commercial Laws, Product Knowledge

      4.4
      Rating, 4.4 out of 5 stars
      ·
      33 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Z

      Zoho Corporation

      Zoho Sales Representative

      Skills you'll gain: Sales Process, Account Management, Sales Management, Selling Techniques, Customer Relationship Management, Sales, Customer Relationship Management (CRM) Software, General Sales Practices, Sales Pipelines, Sales Presentation, Sales Strategy, Closing (Sales), Process Mapping, Customer Relationship Building, Interviewing Skills, Prospecting and Qualification, Sales Prospecting, Sales Operations, Problem Solving, Critical Thinking

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Setting a Generative AI Strategy

      Skills you'll gain: AI Product Strategy, Generative AI, Strategic Thinking, Business Strategy, Growth Strategies, Business Planning, Customer experience strategy (CX), Technology Strategies, Customer Insights, Strategic Planning, Productivity Software, Operational Efficiency, Case Studies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      66 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Building a Business Presence With Facebook Marketing

      Skills you'll gain: Facebook, Drive Engagement, Online Advertising, Advertising, Social Media Marketing, Social Media, Marketing, Customer Engagement, Social Media Management, Business Marketing, Target Audience

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.2K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of London

      3D Interaction Design in Virtual Reality

      Skills you'll gain: Virtual Reality, Interaction Design, Augmented and Virtual Reality (AR/VR), Virtual Environment, User Interface (UI), Human Computer Interaction, Display Devices, Game Design, Human Machine Interfaces, Usability, User Experience Design

      4.6
      Rating, 4.6 out of 5 stars
      ·
      135 reviews

      Intermediate · Course · 1 - 4 Weeks

    Customer Experience learners also search

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    1…113114115…465

    In summary, here are 10 of our most popular customer experience courses

    • Active Listening: Enhancing Communication Skills: Coursera Instructor Network
    • Strategic Leadership in Hospitality: Starweaver
    • Design Remote Meeting Boards in Miro: Coursera Project Network
    • Introduction to Python: Coursera Project Network
    • Entrepreneurship I: Laying the Foundation: University of Illinois Urbana-Champaign
    • Marketing Automation with AI and HubSpot: Plan to Execution: Coursera Project Network
    • Python Project for Data Engineering: IBM
    • Liberty Mutual Insurance Sales Agent: Liberty Mutual Insurance
    • Zoho Sales Representative: Zoho Corporation
    • Setting a Generative AI Strategy: Coursera

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