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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Preview
      Preview
      S

      Starweaver

      Electrifying the Journey: On-Board Charging Systems for EVs

      Skills you'll gain: Power Electronics, Electrical Systems, Electric Power Systems, Electrical Engineering, Environmental Regulations, Technical Standard, Sustainable Technologies, Thermal Management, Interoperability, Safety Standards, Control Systems, Systems Integration, Emerging Technologies

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Español

      Skills you'll gain: Product Support, Google Cloud Platform, Technical Support and Services, Cloud Management, Technical Support, Service Level, Identity and Access Management, Problem Management, Issue Tracking, Technical Communication, Information Privacy, Data Cleansing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey en Español

      Skills you'll gain: Cloud Management, Identity and Access Management, Cloud Solutions, Google Cloud Platform, Cloud Computing, Cloud Services, Cloud Infrastructure, Cloud Applications, Cloud Security, Cloud Storage, System Monitoring

      4.8
      Rating, 4.8 out of 5 stars
      ·
      16 reviews

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey - Português Brasileiro

      Skills you'll gain: Google Cloud Platform, Cloud Computing, Identity and Access Management, Cloud Infrastructure, Application Deployment, Cloud Security, Cloud Storage, Test Planning, System Monitoring, Load Balancing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Français

      Skills you'll gain: Product Support, Google Cloud Platform, Technical Support, Service Level, Technical Support and Services, Identity and Access Management, Technical Communication, Change Requests, Issue Tracking, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - 한국어

      Skills you'll gain: Product Support, Help Desk Support, Google Cloud Platform, Technical Support, Service Level, Cloud Services, Issue Tracking, Incident Management, Technical Communication, Data Cleansing, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create Customer Support Data with Microsoft Excel

      Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Customer Service, Data Security, Data Management, Invoicing, User Accounts, Editing

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Customer Service for Technical Support

      Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Italiano

      Skills you'll gain: Google Cloud Platform, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Identity and Access Management, File Management, Incident Management, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Machine Learning with PySpark: Customer Churn Analysis

      Skills you'll gain: Exploratory Data Analysis, Feature Engineering, Data Analysis, PySpark, Data Processing, Data Cleansing, Data Transformation, Apache Spark, Data-Driven Decision-Making, Decision Tree Learning, Predictive Modeling, Predictive Analytics, Applied Machine Learning, Application Deployment, Machine Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      22 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Designing a Customer Support Chatbot Using Flowise

      Skills you'll gain: ChatGPT, User Interface (UI), No-Code Development, Self Service Technologies, LLM Application, Customer Support, Generative AI, Artificial Intelligence, Web Content, Quality Assurance

      4.4
      Rating, 4.4 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Python NLTK for Beginners: Customer Satisfaction Analysis

      Skills you'll gain: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Python Programming, Data Processing, Data Cleansing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Electrifying the Journey: On-Board Charging Systems for EVs : Starweaver
    • Google Cloud Customer Care Fundamentals - Español: Google Cloud
    • Preparing for Your Associate Cloud Engineer Journey en Español: Google Cloud
    • Preparing for Your Associate Cloud Engineer Journey - Português Brasileiro: Google Cloud
    • Google Cloud Customer Care Fundamentals - Français: Google Cloud
    • Google Cloud Customer Care Fundamentals - 한국어: Google Cloud
    • Create Customer Support Data with Microsoft Excel: Coursera Project Network
    • Dell Technologies Customer Service for Technical Support: Dell
    • Google Cloud Customer Care Fundamentals - Italiano: Google Cloud
    • Machine Learning with PySpark: Customer Churn Analysis: Coursera Project Network

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