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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Gestión de Marca

      Skills you'll gain: Brand Management, Brand Strategy, Branding, Brand Awareness, Brand Loyalty, Marketing Planning, Strategic Marketing, Marketing Management, Strategic Partnership, Social Media, Marketing, Marketing Communications, Social Media Marketing, Consumer Behaviour, Marketing Strategies, Customer experience strategy (CX), Persona Development, Organizational Strategy, Internal Communications, Business Strategy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      261 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      E

      ESSEC Business School

      Innovation publique et pensée design, l'innovation sociale au service des territoires

      Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, User Experience Design, Brainstorming, Public Administration, Public Policies, Experimentation, User Research, Case Studies, Stakeholder Engagement, Qualitative Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      78 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Goodwill® Career Coach and Navigator

      Skills you'll gain: Constructive Feedback, Interviewing Skills, Communication, Coaching, Accountability, Client Services, Virtual Teams, Professional Development, Diversity and Inclusion, Client Support, Workforce Development, Recruitment, Ethical Standards And Conduct, Active Listening, Telecommuting, Needs Assessment, Employee Onboarding, Empathy, Human Centered Design, Gap Analysis

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      422 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      C

      Copenhagen Business School

      Sustainable Fashion

      Skills you'll gain: Sustainable Business, Corporate Sustainability, Sustainable Development, Environmental Regulations, Sustainable Systems, Sustainability Standards, Business Transformation, Innovation, Consumer Behaviour, Business Modeling, Environmental Issue, Strategic Partnership, Supply Chain Management, Product Lifecycle Management, Materials Management, Case Studies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      775 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      T

      The State University of New York

      How To Create a Website in a Weekend! (Project-Centered Course)

      Skills you'll gain: Web Design, WordPress, Web Language, HTML and CSS, Web Content, Web Development, Web Analytics and SEO, Responsive Web Design, Cross Platform Development, Content Management, Web Applications

      3.3
      Rating, 3.3 out of 5 stars
      ·
      582 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      Lund University

      European Business Law: Understanding the Fundamentals

      Skills you'll gain: Legal Research, Law, Regulation, and Compliance, International Relations, European History, Regulatory Compliance, Business Economics, Compliance Management, Environmental Laws, E-Commerce, Public Policies, Case Law, Labor Law, Commercial Laws, Governance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Pontificia Universidad Católica del Perú

      Fundamentos de UX y de los requisitos de software

      Skills you'll gain: User Story, Human Computer Interaction, Software Development Life Cycle, Functional Requirement, Unified Modeling Language, User Experience Design, Requirements Analysis, Prototyping, Usability, User Experience, User Interface (UI) Design, User Requirements Documents, System Requirements, Interaction Design, User Centered Design, Human Factors, User Research, Software Design, Software Engineering, Systems Development

      4.9
      Rating, 4.9 out of 5 stars
      ·
      129 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Innovation and entrepreneurship

      Skills you'll gain: Design Thinking, Innovation, Business Modeling, Creative Problem-Solving, Entrepreneurship, Ideation, Lean Methodologies, Process Development, Creative Thinking, New Product Development, Creativity, Storytelling, Corporate Strategy, Team Management, Business Strategies, Business Strategy, Organizational Strategy, Customer experience improvement, Customer Engagement, Business Process

      4.4
      Rating, 4.4 out of 5 stars
      ·
      76 reviews

      Advanced · Specialization · 3 - 6 Months

    • Status: Free
      Free
      A

      Amazon Web Services

      Amazon Connect: Creating & Managing Amazon Connect Instances

      Skills you'll gain: Amazon Web Services, Call Center Experience, Customer Service, Customer Communications Management, Inbound Calls, Scalability, Outbound Calls, Customer Relationship Management, Network Routing, Real Time Data, Performance Analysis, Cost Reduction, Operational Efficiency, Capacity Planning

      Mixed · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      K

      Kennesaw State University

      Cybersecurity and Its Ten Domains

      Skills you'll gain: Cybersecurity, IT Security Architecture, Network Security, Disaster Recovery, Application Security, Business Continuity, Cryptography, Secure Coding, Systems Development Life Cycle, Security Controls, Law, Regulation, and Compliance, Infrastructure Security, Safety and Security, Identity and Access Management, Governance, Risk Management

      4.4
      Rating, 4.4 out of 5 stars
      ·
      2.4K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      N

      Northwestern University

      Leadership Through Marketing

      Skills you'll gain: Resource Allocation, Marketing Strategies, Marketing Analytics, Customer experience strategy (CX), Data Science, Analytics, Marketing, Data Analysis, Digital Transformation, Brand Strategy, Customer Insights, Data-Driven Decision-Making, Business Leadership, Consumer Behaviour, Business Strategy, Advertising, Organizational Change

      4.6
      Rating, 4.6 out of 5 stars
      ·
      468 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Marketers

      Skills you'll gain: Content Performance Analysis, Prompt Engineering, Microsoft Copilot, Customer Insights, Customer Analysis, Competitive Analysis, Persona Development, Content Creation, Marketing Analytics, Generative AI Agents, Marketing Design, Marketing Strategies, Marketing Planning, Marketing Materials, Marketing, Content Development and Management, Ideation, Social Media Content, Content Strategy, Data Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      26 reviews

      Beginner · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular customer experience courses

    • Gestión de Marca: Tecnológico de Monterrey
    • Innovation publique et pensée design, l'innovation sociale au service des territoires: ESSEC Business School
    • Goodwill® Career Coach and Navigator: Goodwill Industries International
    • Sustainable Fashion: Copenhagen Business School
    • How To Create a Website in a Weekend! (Project-Centered Course): The State University of New York
    • European Business Law: Understanding the Fundamentals: Lund University
    • Fundamentos de UX y de los requisitos de software: Pontificia Universidad Católica del Perú
    • Innovation and entrepreneurship: Tecnológico de Monterrey
    • Amazon Connect: Creating & Managing Amazon Connect Instances: Amazon Web Services
    • Cybersecurity and Its Ten Domains: Kennesaw State University

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