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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • C

      Coursera Project Network

      Digging Deeper into Audience Reports in Google Analytics

      Skills you'll gain: Google Analytics, Web Analytics, Benchmarking, Content Performance Analysis, Customer Engagement, Customer Analysis, Performance Analysis, Management Reporting, Customer Retention, User Research, Real Time Data, Marketing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      55 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Introduction to Systems Engineering

      Skills you'll gain: Model Based Systems Engineering, Failure Analysis, Systems Engineering, Scope Management, Cost Management, Design Reviews, Requirements Analysis, Change Control, Engineering Management, Requirements Management, Project Management, Program Management, Test Engineering, Systems Thinking, Work Breakdown Structure, Functional Design, Contract Management, Systems Architecture, Test Planning, Risk Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      131 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك

      Skills you'll gain: Customer Service, Customer experience improvement, Customer Retention, Customer Relationship Management (CRM) Software, Facebook, Customer Insights, Goal Setting, Google Sheets, Social Media Campaigns, Marketing, Purchasing, Communication, Business

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Generative AI for Data Analysis

      Skills you'll gain: Prompt Engineering, Data Storytelling, Data Presentation, Dashboard, Interactive Data Visualization, Generative AI, Data Ethics, Responsible AI, Infographics, Data Visualization, Anomaly Detection, Excel Formulas, Predictive Modeling, Data Visualization Software, Microsoft Copilot, Business Reporting, Risk Analysis, Text Mining, Predictive Analytics, Automation

      4.2
      Rating, 4.2 out of 5 stars
      ·
      96 reviews

      Intermediate · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      C

      California Institute of the Arts

      Launching Your Freelancing Business

      Skills you'll gain: Business Process Automation, Process Improvement, Customer experience improvement, Sales Process, Client Services, Presentations, Expectation Management, Business Planning, Brand Strategy, Lead Generation, Scope Management, Professional Networking

      4.8
      Rating, 4.8 out of 5 stars
      ·
      54 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      Y

      Yonsei University

      International Marketing Entry and Execution

      Skills you'll gain: Global Marketing, Strategic Marketing, Consumer Behaviour, Target Market, Business-To-Consumer, Marketing Strategies, Innovation, Promotional Strategies, Marketing Channel, Go To Market Strategy, Product Marketing, Market Analysis, Branding, Social Media Marketing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      337 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Clinical Data Science

      Skills you'll gain: Tidyverse (R Package), Clinical Data Management, Extract, Transform, Load, Data Modeling, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Medical Privacy, Data Manipulation, Predictive Modeling, Database Design, Clinical Informatics, Google Cloud Platform, Intensive Care Unit, Data Ethics, Data Quality, Risk Modeling, Natural Language Processing, Bioinformatics, Informatics, Text Mining, R Programming

      4.5
      Rating, 4.5 out of 5 stars
      ·
      481 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Generative AI in Marketing

      Skills you'll gain: Generative AI, Customer Engagement, Customer Acquisition Management, Marketing Strategies, Marketing, Content Creation, ChatGPT, Marketing Effectiveness, Prompt Engineering, MarTech, Legal Risk

      4.7
      Rating, 4.7 out of 5 stars
      ·
      18 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Introduction to Generative AI

      Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, OpenAI, Multimodal Prompts, Large Language Modeling, LLM Application, Responsible AI, Natural Language Processing, GitHub, Python Programming, Machine Learning, Application Programming Interface (API)

      4.4
      Rating, 4.4 out of 5 stars
      ·
      150 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      Lund University

      European Business Law: Doing Business in Europe

      Skills you'll gain: Labor Law, Arbitration, Environmental Laws, Case Law, Legal Writing, Legal Research, Labor Relations, Tax, Tax Laws, Regulation and Legal Compliance, Commercial Laws, Compliance Management, Business, Contract Management, Governance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      553 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      Universidades Anáhuac

      Marketing Digital: Desde SEO hasta Analítica de Datos

      Skills you'll gain: Digital Marketing, Search Engine Marketing, Search Engine Optimization, Digital Transformation, Email Marketing, Marketing Strategies, Marketing Analytics, Social Media Marketing, Marketing Effectiveness, Customer experience strategy (CX), Technology Strategies, Web Analytics, Content Strategy, Return On Investment

      4.4
      Rating, 4.4 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      I

      IIT Bombay

      Introduction to Business Management: Winning Internally

      Skills you'll gain: Environmental Social And Corporate Governance (ESG), Financial Management, Accounting, Business Management, Organizational Structure, Business, Manufacturing Operations, Leadership, Human Resources, Organizational Strategy, Business Strategies, Strategic Thinking, Financial Statements, Innovation, Product Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 4 Weeks

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    1…152153154…465

    In summary, here are 10 of our most popular customer experience courses

    • Digging Deeper into Audience Reports in Google Analytics: Coursera Project Network
    • Introduction to Systems Engineering: University of Colorado Boulder
    • كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك: Coursera Project Network
    • Microsoft Generative AI for Data Analysis: Microsoft
    • Launching Your Freelancing Business: California Institute of the Arts
    • International Marketing Entry and Execution: Yonsei University
    • Clinical Data Science: University of Colorado System
    • Generative AI in Marketing: Emory University
    • Introduction to Generative AI: Duke University
    • European Business Law: Doing Business in Europe: Lund University

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    • Google Cybersecurity Certificate
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