• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      C

      Cloudera

      Modern Big Data Analysis with SQL

      Skills you'll gain: Database Design, SQL, Apache Hive, Relational Databases, Databases, Database Management, Big Data, Database Systems, MySQL, Data Management, Amazon S3, Apache Hadoop, Data Storage, Operational Databases, Data Warehousing, Cloud Storage, Performance Tuning, File Systems, PostgreSQL, Data Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      U

      University of Virginia

      Approche agile et design thinking

      Skills you'll gain: User Story, Persona (User Experience), Agile Product Development, Design Thinking, Agile Methodology, Product Development, User Research, Persona Development, Usability Testing, Team Building, User Centered Design, Value Propositions, Innovation

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      Universiteit Leiden

      A Circular Economy of Metals: Towards a Sustainable Societal Metabolism

      Skills you'll gain: Sustainable Development, Sustainable Design, Sustainable Technologies, Environmental Resource Management, Sustainable Engineering, Environment, Environmental Science, Resource Utilization, Materials science, Supply And Demand, Economics, Analysis, Consumer Behaviour

      4.7
      Rating, 4.7 out of 5 stars
      ·
      102 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      Digital Marketing Trends

      Skills you'll gain: Digital Advertising, Brand Management, Marketing Strategies, Brand Awareness, Digital Media Strategy, MarTech, Customer Engagement, Social Media Marketing, Marketing, Digital Marketing, Consumer Behaviour, Content Creation, Market Trend, Strategic Planning, Social Media Management, Trend Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      98 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tableau Learning Partner

      Business Analysis Process

      Skills you'll gain: Requirements Elicitation, Business Analysis, Business Metrics, Stakeholder Analysis, Key Performance Indicators (KPIs), Business Requirements, Stakeholder Management, Business Process, Business Process Modeling, Data Visualization, Solution Delivery, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      134 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      Lund University

      European Business Law: Doing Business in Europe

      Skills you'll gain: Labor Law, Arbitration, Environmental Laws, Case Law, Legal Writing, Legal Research, Labor Relations, Tax, Tax Laws, Regulation and Legal Compliance, Commercial Laws, Compliance Management, Business, Contract Management, Governance

      4.8
      Rating, 4.8 out of 5 stars
      ·
      553 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Concurrent Programming in Java

      Skills you'll gain: Java Programming, Java, Data Structures, System Programming, Programming Principles, Debugging, Algorithms

      4.5
      Rating, 4.5 out of 5 stars
      ·
      663 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      S

      Starweaver

      Lean Management Fundamentals

      Skills you'll gain: Lean Manufacturing, Lean Methodologies, Process Mapping, Cross-Functional Collaboration, Kanban Principles, Process Analysis, Employee Engagement, Process Optimization, Operational Excellence, Operational Efficiency, Continuous Improvement Process, Quality Management, Process Improvement, Workflow Management, Leadership, Waste Minimization, Change Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      65 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Houston

      Value-Based Care

      Skills you'll gain: Value-Based Care, Continuous Quality Improvement (CQI), Chronic Diseases, ICD Coding (ICD-9/ICD-10), Community Health, Continuous Improvement Process, Medical Management, Managed Care, Health Equity, Preventative Care, Constructive Feedback, Active Listening, Medical Coding, Health Disparities, CPT Coding, Public Health, Health Assessment, Social Determinants Of Health, Care Management, Leadership

      4.7
      Rating, 4.7 out of 5 stars
      ·
      296 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      The Marketing Plan

      Skills you'll gain: Marketing Planning, Business Planning, Marketing Strategies, Product Marketing, Go To Market Strategy, Marketing Strategy and Techniques, Case Studies, Planning, Target Market, Marketing Budgets, Marketing Analytics, Brand Strategy, Market Analysis, Competitive Analysis, Profit and Loss (P&L) Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      486 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Azure SQL

      Skills you'll gain: Database Systems, Microsoft Azure, Databases, Relational Databases, MySQL, SQL, Database Management, NoSQL, Cloud Services, PostgreSQL, Data Storage Technologies, Data Security, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      262 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Business & Technology

      Skills you'll gain: Responsible AI, Culture Transformation, Product Lifecycle Management, Innovation, Organizational Change, Design Thinking, Business Transformation, Strategic Leadership, Global Marketing, Entrepreneurship, Business Communication, Artificial Intelligence, Change Management, Organizational Leadership, Business Modeling, Generative AI, Machine Learning, Organizational Structure, Market Opportunities, Strategic Planning

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      81 reviews

      Intermediate · Specialization · 3 - 6 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…165166167…468

    In summary, here are 10 of our most popular customer experience courses

    • Modern Big Data Analysis with SQL: Cloudera
    • Approche agile et design thinking: University of Virginia
    • A Circular Economy of Metals: Towards a Sustainable Societal Metabolism: Universiteit Leiden
    • Digital Marketing Trends: Coursera Instructor Network
    • Business Analysis Process: Tableau Learning Partner
    • European Business Law: Doing Business in Europe: Lund University
    • Concurrent Programming in Java: Rice University
    • Lean Management Fundamentals: Starweaver
    • Value-Based Care: University of Houston
    • The Marketing Plan: IE Business School

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • Share your Coursera learning story

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok