• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
Log In
Join for Free
Coursera
  • Browse
  • Customer Experience

Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

Skip to search results

Filter by

Subject
Required
 *

Language
Required
 *

The language used throughout the course, in both instruction and assessments.

Learning Product
Required
 *

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.
Earn career credentials from industry leaders that demonstrate your expertise.
Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
Earn a university-issued career credential in a flexible, interactive format.

Level
Required
 *

Duration
Required
 *

Skills
Required
 *

Subtitles
Required
 *

Educator
Required
 *

Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    The Product Owner Profession:  Unleashing the Power of Scrum

    Skills you'll gain: Agile Product Development, Sprint Planning, Product Management, Product Roadmaps, Agile Methodology, Agile Project Management, User Story, Product Strategy, Sprint Retrospectives, Backlogs, Project Management, Stakeholder Communications, Stakeholder Engagement

    4.5
    Rating, 4.5 out of 5 stars
    ·
    109 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera Project Network

    Design a mobile app interface with Moqups

    Skills you'll gain: Mockups, User Flows, Wireframing, Interaction Design, Mobile Development, User Interface (UI), Application Design, User Experience Design, Design

    4.7
    Rating, 4.7 out of 5 stars
    ·
    54 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    Meta

    Back-End Developer Capstone

    Skills you'll gain: Back-End Web Development, Django (Web Framework), Git (Version Control System), Full-Stack Web Development, Server Side, API Design, Application Development, Restful API, Unit Testing, MySQL, User Accounts, Software Testing, Web Applications, Databases

    4.6
    Rating, 4.6 out of 5 stars
    ·
    170 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    UNSW Sydney (The University of New South Wales)

    Requirements Writing

    Skills you'll gain: Concision, Technical Writing, Requirements Management, Requirements Analysis, Business Requirements, Functional Requirement, Writing, User Requirements Documents, System Requirements, Product Requirements, Proofreading, Editing, Grammar, Style Guides, Verification And Validation, Systems Engineering

    4.6
    Rating, 4.6 out of 5 stars
    ·
    349 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Business Analysis

    Skills you'll gain: Digital Transformation, Business Analysis, Requirements Elicitation, Gap Analysis, Analysis, Business Analytics, Business Requirements, Requirements Analysis, Systems Analysis, Business Process Modeling, Technology Strategies, Microsoft Excel, Project Management, Stakeholder Management, Stakeholder Communications, Change Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    313 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    Y

    Yonsei University

    The Korean Economic Development

    Skills you'll gain: Crisis Management, Economic Development, Economics, Export Control, International Finance, Financial Systems, Socioeconomics, International Relations, Public Policies, Policty Analysis, Research, and Development, Growth Strategies

    4.8
    Rating, 4.8 out of 5 stars
    ·
    415 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free
    Free
    D

    DeepLearning.AI

    ChatGPT Prompt Engineering for Developers

    Skills you'll gain: ChatGPT, Prompt Engineering, LLM Application, OpenAI, Large Language Modeling, Application Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    2K reviews

    Beginner · Project · Less Than 2 Hours

  • C

    Coursera Project Network

    Python 101: Develop Your First Python Program

    Skills you'll gain: Game Design, Program Development, Python Programming, Computer Programming, Scripting, Scripting Languages, Data Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    275 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    ITIL V4 Explanation of Service Value System & its Components

    Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Design, Agile Methodology, Governance, IT Management, Innovation, Process Improvement and Optimization, Automation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    65 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    EDUCBA

    TOGAF 10 Foundation

    Skills you'll gain: Enterprise Architecture, Stakeholder Management, Business Architecture, Stakeholder Engagement, Risk Management, Information Technology Architecture, Stakeholder Analysis, Solution Architecture, Stakeholder Communications, Data Architecture, Governance, Infrastructure Architecture, Gap Analysis, Business Transformation, Change Management, Application Design

    4.6
    Rating, 4.6 out of 5 stars
    ·
    286 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Mobile Marketing, Optimization Tactics, and Analytics

    Skills you'll gain: Marketing Analytics, Key Performance Indicators (KPIs), Marketing Effectiveness, A/B Testing, Web Analytics, Digital Marketing, Customer experience improvement, Performance Measurement, Marketing Strategies, Mobile Security, Marketing, Web Applications, Target Audience, Sales

    4.5
    Rating, 4.5 out of 5 stars
    ·
    48 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    Lund University

    European Business Law: Doing Business in Europe

    Skills you'll gain: Labor Law, Arbitration, Environmental Laws, Case Law, Legal Writing, Legal Research, Labor Relations, Tax, Tax Laws, Regulation and Legal Compliance, Commercial Laws, Compliance Management, Business, Contract Management, Governance

    4.8
    Rating, 4.8 out of 5 stars
    ·
    553 reviews

    Beginner · Course · 1 - 3 Months

Customer Experience learners also search

User Experience
Beginner User Experience
User Experience Projects
Advanced User Experience
UX Design
UI
Beginner UX Design
Information Design
1…176177178…469

In summary, here are 10 of our most popular customer experience courses

  • The Product Owner Profession:  Unleashing the Power of Scrum: SkillUp
  • Design a mobile app interface with Moqups: Coursera Project Network
  • Back-End Developer Capstone : Meta
  • Requirements Writing: UNSW Sydney (The University of New South Wales)
  • Introduction to Business Analysis: IBM
  • The Korean Economic Development: Yonsei University
  • ChatGPT Prompt Engineering for Developers: DeepLearning.AI
  • Python 101: Develop Your First Python Program: Coursera Project Network
  • ITIL V4 Explanation of Service Value System & its Components: EDUCBA
  • TOGAF 10 Foundation: EDUCBA

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Manage Cookie Preferences
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok