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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Requirements Engineering: Secure Software Specifications

    Skills you'll gain: Requirements Elicitation, Software Design Documents, Requirements Analysis, Security Requirements Analysis, Mockups, Interviewing Skills, User Requirements Documents, Storyboarding, Functional Requirement, Goal Setting, Software Development Methodologies, Software Documentation, Agile Methodology, Business Requirements, Unified Modeling Language, Risk Management Framework, System Requirements, Meeting Facilitation, Prototyping, Software Development Life Cycle

    4.5
    Rating, 4.5 out of 5 stars
    ·
    849 reviews

    Beginner · Specialization · 3 - 6 Months

  • C

    Coursera Project Network

    Test Accessibility of Your Design with WAVE

    Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service

    4.4
    Rating, 4.4 out of 5 stars
    ·
    28 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Machine Learning for Marketers

    Skills you'll gain: Classification And Regression Tree (CART), AI Personalization, Marketing Analytics, Unsupervised Learning, Customer Analysis, Predictive Analytics, Applied Machine Learning, Advanced Analytics, Supervised Learning, Dimensionality Reduction, Predictive Modeling, Marketing Strategies, Data-Driven Decision-Making, Strategic Marketing, Customer experience improvement, Personalized Service, Machine Learning, Regression Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Python Essentials for MLOps

    Skills you'll gain: Pandas (Python Package), MLOps (Machine Learning Operations), NumPy, Data Manipulation, Software Testing, Data Import/Export, Test Automation, Python Programming, Debugging, Data Structures, Machine Learning, Object Oriented Programming (OOP), Scripting, Program Development, Numerical Analysis, Application Programming Interface (API), Command-Line Interface

    4.3
    Rating, 4.3 out of 5 stars
    ·
    300 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    J

    Johns Hopkins University

    Major Depression in the Population: A Public Health Approach

    Skills you'll gain: Public Health and Disease Prevention, Research Methodologies, Health Policy, Public Health, Epidemiology, Mental Health, Social Determinants Of Health, Health Disparities, Maternal Health, Mental Health Diseases and Disorders, Cultural Diversity

    4.7
    Rating, 4.7 out of 5 stars
    ·
    381 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Models & Frameworks to Support Sales Planning

    Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Enablement, Sales Training, Customer Relationship Building, Business, Negotiation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    77 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University at Buffalo

    Energy: The Enterprise

    Skills you'll gain: Energy and Utilities, Workforce Development, Sustainable Development, Sustainable Technologies, Electric Power Systems, Environment and Resource Management, Environmental Science, Innovation, Emerging Technologies, Market Dynamics, Climate Change Mitigation, Operational Efficiency

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google

    Google Agile Essentials

    Skills you'll gain: Agile Project Management, Agile Software Development, Agile Methodology, Backlogs, Scrum (Software Development), User Story, Sprint Planning, Project Management, Sprint Retrospectives, Kanban Principles, Waterfall Methodology, Prioritization, Cross-Functional Collaboration, Estimation, Problem Solving

    4.8
    Rating, 4.8 out of 5 stars
    ·
    98 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    ISC2

    Network Security

    Skills you'll gain: Network Security, Cybersecurity, Cyber Attacks, Infrastructure Security, Threat Detection, Computer Networking, Data Centers, General Networking, Threat Management, Network Planning And Design, Firewall, Network Protocols, Cloud Computing, TCP/IP, Encryption

    4.7
    Rating, 4.7 out of 5 stars
    ·
    240 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    N

    Northwestern University

    Teaching the Violin and Viola: Creating a Healthy Foundation

    Skills you'll gain: Music Theory, Music, Instrumental Music, Music Performance, Classical Music, Lecturing, Coordination

    4.7
    Rating, 4.7 out of 5 stars
    ·
    209 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Finance for Technical Managers

    Skills you'll gain: Sustainability Reporting, Financial Analysis, Financial Statement Analysis, Cost Estimation, Environmental Social And Corporate Governance (ESG), Capital Budgeting, Budgeting, Cost Benefit Analysis, Project Risk Management, Risk Analysis, Risk Mitigation, Income Statement, Financial Modeling, Investment Management, Balance Sheet, Risk Management, Financial Reporting, Financial Forecasting, Accounting, Spreadsheet Software

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    331 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Data Visualization with R

    Skills you'll gain: Data Storytelling, Interactive Data Visualization, Data Visualization Software, Data Visualization, Dashboard, Ggplot2, Plot (Graphics), Shiny (R Package), R Programming, Leaflet (Software), Data Analysis, Scatter Plots, Box Plots, Data Science, Spatial Data Analysis, Histogram, UI Components, User Interface (UI)

    4.6
    Rating, 4.6 out of 5 stars
    ·
    265 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer experience courses

  • Requirements Engineering: Secure Software Specifications: University of Colorado System
  • Test Accessibility of Your Design with WAVE: Coursera Project Network
  • Machine Learning for Marketers: University of Colorado System
  • Python Essentials for MLOps: Duke University
  • Major Depression in the Population: A Public Health Approach: Johns Hopkins University
  • Models & Frameworks to Support Sales Planning : Fundação Instituto de Administração
  • Energy: The Enterprise: University at Buffalo
  • Google Agile Essentials: Google
  • Network Security: ISC2
  • Teaching the Violin and Viola: Creating a Healthy Foundation: Northwestern University

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  • Google Cybersecurity Certificate
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