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Customer Experience Courses Online

Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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Explore the Customer Experience Course Catalog

  • C

    Coursera Project Network

    Best Practices for Marketing with Facebook Messenger

    Skills you'll gain: Facebook, Customer experience improvement, Customer Engagement, Personalized Service, Social Media Management, Social Media Campaigns, Social Media Marketing, Customer Relationship Building, Event Marketing, Customer Inquiries, Marketing, Communication Strategies, Business Strategy

    4.8
    Rating, 4.8 out of 5 stars
    ·
    12 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • C

    Coursera Project Network

    Build a Machine Learning Web App with Streamlit and Python

    Skills you'll gain: Machine Learning Algorithms, Data Visualization, Dashboard, Interactive Data Visualization, Data Visualization Software, Data Presentation, Machine Learning, Scikit Learn (Machine Learning Library), Web Applications, Predictive Modeling, Data Science, Python Programming, Pandas (Python Package)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    411 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    D

    DeepLearning.AI

    Data Pipelines with TensorFlow Data Services

    Skills you'll gain: Extract, Transform, Load, Data Pipelines, Data Import/Export, Tensorflow, Data Processing, Feature Engineering, Data Integration, Data Transformation, Data Sharing, Data Management, Performance Tuning

    4.5
    Rating, 4.5 out of 5 stars
    ·
    534 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IE Business School

    Marketing Mix Implementation Capstone

    Skills you'll gain: Strategic Decision-Making, Brand Management, Marketing Strategies, Strategic Marketing, Branding, Data-Driven Decision-Making, Marketing Communications, Product Management, Product Marketing, Marketing, Consumer Behaviour, Marketing Channel, Go To Market Strategy, Case Studies

    4.6
    Rating, 4.6 out of 5 stars
    ·
    114 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera Project Network

    YouTube como un canal estrategico

    Skills you'll gain: Content Performance Analysis, Drive Engagement, Content Strategy, Web Analytics, Social Media Content, Customer Engagement, Content Creation, Strategic Communication, Branding, Marketing Analytics, Media Strategy, Social Media Strategy, Social Media, Marketing Channel, Video Production, Digital Marketing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    81 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    Meta

    iOS App Capstone

    Skills you'll gain: Swift Programming, Apple iOS, User Interface and User Experience (UI/UX) Design, User Interface (UI), Git (Version Control System), Apple Xcode, Mobile Development, User Experience, Wireframing, Application Development, Application Design, Application Deployment, Data Management, Software Architecture

    4.2
    Rating, 4.2 out of 5 stars
    ·
    32 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft Public Relations and Communications Associate

    Skills you'll gain: Media Relations, Proofreading, Public Relations, Stakeholder Analysis, Integrated Marketing Communications, Marketing Communications, Public Affairs, Content Management, Web Content, Performance Reporting, Storytelling, Content Management Systems, Press Releases, Strategic Communication, Content Strategy, Report Writing, Content Marketing, Social Media Content, Marketing Effectiveness, Generative AI

    4.7
    Rating, 4.7 out of 5 stars
    ·
    149 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Desain UX Google

    Skills you'll gain: Wireframing, Adobe XD, Mockups, Storyboarding, Information Architecture, User Experience Design, Usability Testing, Graphic and Visual Design, Figma (Design Software), Design Elements And Principles, UI/UX Research, Design Reviews, Responsive Web Design, Presentations, User Story, Cross Platform Development, User Centered Design, Prototyping, Ideation, Web Design

    4.9
    Rating, 4.9 out of 5 stars
    ·
    508 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera Project Network

    Microsoft Project for Beginners: Create Simple Project Plans

    Skills you'll gain: Microsoft Project, Timelines, Project Schedules, Milestones (Project Management), Scheduling, Data Visualization, Workflow Management, Dependency Analysis, Project Management, Project Planning

    4.1
    Rating, 4.1 out of 5 stars
    ·
    17 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Generative AI Integration: Effects on Labor and Workforce

    Skills you'll gain: Policy Development, Labor Relations, Workforce Management, Human Resources, Generative AI, Artificial Intelligence, Workforce Planning, Business Ethics, Emerging Technologies, Customer Relationship Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    GenAI in Business: Strategies for Successful Execution

    Skills you'll gain: Generative AI, AI Product Strategy, Business Solutions, Customer experience strategy (CX), Innovation, Performance Measurement, Business Planning, Solution Design, Risk Management, Communication Strategies, Stakeholder Communications, Process Design, Business Strategy, Talent Acquisition

    4.9
    Rating, 4.9 out of 5 stars
    ·
    28 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera Project Network

    PowerBI for Beginners: Data transformation

    Skills you'll gain: Power BI, Data Transformation, Data Manipulation, Data Cleansing, Feature Engineering, Data Integration, Predictive Modeling, Data Quality

    4.9
    Rating, 4.9 out of 5 stars
    ·
    12 reviews

    Beginner · Guided Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer experience courses

  • Best Practices for Marketing with Facebook Messenger: Coursera Project Network
  • Build a Machine Learning Web App with Streamlit and Python: Coursera Project Network
  • Data Pipelines with TensorFlow Data Services: DeepLearning.AI
  • Marketing Mix Implementation Capstone : IE Business School
  • YouTube como un canal estrategico: Coursera Project Network
  • iOS App Capstone: Meta
  • Microsoft Public Relations and Communications Associate: Microsoft
  • Desain UX Google: Google
  • Microsoft Project for Beginners: Create Simple Project Plans: Coursera Project Network
  • Generative AI Integration: Effects on Labor and Workforce: University of Michigan

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