• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Preview
      Preview
      N

      New York Institute of Finance

      공급망금융의 주요 성공 요소

      Skills you'll gain: Supply Chain Management, Supplier Management, Supplier Relationship Management, Cash Management, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Financial Analysis, Technology Solutions

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Intermediate Blueprints in Unreal Engine 5

      Skills you'll gain: Unreal Engine, Data Structures, Debugging, Video Game Development, Game Design, Scripting, Data Store, Event-Driven Programming, Program Development, Object Oriented Programming (OOP), Data Management, Software Design

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      S

      Starweaver

      Personal Investing for Working Professionals

      Skills you'll gain: Portfolio Management, Investment Management, Investments, Tax Planning, Wealth Management, Risk Management, Financial Planning, Asset Management, Goal Setting, Equities, Financial Analysis, Financial Acumen, Planning

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Mastering NestJS

      Skills you'll gain: Node.JS, Full-Stack Web Development, Authentications, Server Side, Back-End Web Development, Restful API, Middleware, Database Application, Data Validation, TypeScript, Application Programming Interface (API), Object-Relational Mapping, MongoDB, Databases, MySQL

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Practical Pentesting

      Skills you'll gain: Penetration Testing, Cyber Security Assessment, Vulnerability Assessments, Data Security, Cybersecurity, Exploitation techniques, Test Tools, User Requirements Documents, Authorization (Computing), Technical Documentation, Computing Platforms, Requirements Analysis, Command-Line Interface, Technical Communication

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      GenAI for Healthcare: Transforming Personalized Care

      Skills you'll gain: Responsible AI, Data Ethics, Medical Privacy, Generative AI, Generative AI Agents, Clinical Informatics, Patient-centered Care, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Health Information Management, Regulatory Compliance, Healthcare Industry Knowledge, Personally Identifiable Information, Health Care Procedure and Regulation, Health Care, Data Governance, Medical Imaging, Innovation, System Implementation

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Créer un Business Model Canvas avec Miro

      Skills you'll gain: Business Modeling, Presentations, Collaborative Software, Business Architecture, Data Visualization, Entrepreneurship, Brainstorming, Value Propositions, Design Thinking, Graphic Design, Customer Analysis

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Comment analyser l'engagement des Tweets avec Twitter Analytics

      Skills you'll gain: Social Media Marketing, Drive Engagement, Social Media, Customer Engagement, Social Media Campaigns, Advertising Campaigns, Content Performance Analysis, Web Analytics, Marketing

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Looker Studio Pro Essentials - 日本語版

      Skills you'll gain: Data Visualization Software, Looker (Software), Collaborative Software, Team Management, Data Security, Management Reporting, Google Cloud Platform, Data Sharing, Scheduling, Customer Support, Auditing

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Skillshare

      Kickstart Your Creativity with Procreate: Draw Animals

      Skills you'll gain: Graphical Tools, Digital Design, Design Elements And Principles, Creativity, Peer Review, Color Theory

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Cible démographie spécifique de l’utilisateur dans campagne de suivi

      Skills you'll gain: Social Media Campaigns, Social Media Marketing, Social Media, Target Audience, Campaign Management, Drive Engagement, Customer Engagement, Marketing Design

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      ASP.NET Core Fundamentals and Environment Setup

      Skills you'll gain: Model View Controller, GitHub, Version Control, .NET Framework, Git (Version Control System), ASP.NET, Application Frameworks, Software Configuration Management, Development Environment, Microsoft Visual Studio, Bootstrap (Front-End Framework), C# (Programming Language), HTML and CSS

      Beginner · Course · 1 - 3 Months

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…231232233…240

    In summary, here are 10 of our most popular customer journey courses

    • 공급망금융의 주요 성공 요소: New York Institute of Finance
    • Intermediate Blueprints in Unreal Engine 5: Packt
    • Personal Investing for Working Professionals : Starweaver
    • Mastering NestJS: Packt
    • Practical Pentesting : Packt
    • GenAI for Healthcare: Transforming Personalized Care: Coursera Instructor Network
    • Créer un Business Model Canvas avec Miro: Coursera Project Network
    • Comment analyser l'engagement des Tweets avec Twitter Analytics: Coursera Project Network
    • Looker Studio Pro Essentials - 日本語版: Google Cloud
    • Kickstart Your Creativity with Procreate: Draw Animals : Skillshare

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok