Skills you'll gain: Statistical Analysis, Program Evaluation, Policy Analysis, Data Analysis, Statistical Methods, Public Policies, Statistical Hypothesis Testing, Policy Development, Analytical Skills, Forecasting, R Programming, Data-Driven Decision-Making, Research Design, Time Series Analysis and Forecasting

Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment

Skills you'll gain: Collaborative Software, Google Cloud Platform, Generative AI Agents, OAuth, Identity and Access Management, LLM Application, Enterprise Application Management, Productivity Software, Application Programming Interface (API), Information Management, Data Access, Data Store, Company, Product, and Service Knowledge

Skills you'll gain: MITRE ATT&CK Framework, Open Web Application Security Project (OWASP), Penetration Testing, Exploitation techniques, Distributed Denial-Of-Service (DDoS) Attacks, Mobile Security, Cyber Security Assessment, Vulnerability Scanning, Cybersecurity, Network Security, Vulnerability Assessments, Web Applications, Wireless Networks, Encryption, Network Protocols, Authentications

Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

Skills you'll gain: Lean Methodologies, Workforce Management, Service Design, Business Process, Operations Management, Process Optimization, Operational Analysis, Service Management, Operational Efficiency, Staff Management, Sustainable Business, Quality Improvement, Process Flow Diagrams, Capacity Management, Client Services, Case Studies, Decision Making

Skills you'll gain: Individualized Education Programs (IEP), Special Education, School Psychology, Case Studies, Student Support and Services, Mental Health, Health Promotion, Behavior Management, Positive Behavior Support, Crisis Intervention, Data Collection

Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Linux Servers, System Configuration, User Accounts

Skills you'll gain: Remote Access Systems, Security Management, Data Security, Cybersecurity, Security Controls, Vulnerability Management, Computer Security Awareness Training, Security Strategy, Incident Response, Continuous Monitoring, Human Factors (Security), General Data Protection Regulation (GDPR), Information Privacy, System Implementation

Skills you'll gain: Anomaly Detection, Fraud detection, Data Visualization, Generative AI, Risk Management, ChatGPT, Data Synthesis, Compliance Management, Unsupervised Learning, Test Data, Data Pipelines, Automation, Predictive Analytics, Artificial Intelligence