• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: New
      New
      G

      Google Cloud

      Como modernizar sites com a IA generativa no Google Cloud

      Skills you'll gain: Generative AI, AI Personalization, Prompt Engineering Tools, Web Content, Web Analytics and SEO, Google Cloud Platform, Information Architecture, User Interface and User Experience (UI/UX) Design, User Experience, Web Development

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      L

      LearnQuest

      Foundations of No-Code AI for Real-World Applications

      Skills you'll gain: Data Ethics, No-Code Development, Data Cleansing, Artificial Intelligence, Data Processing, Business Solutions, Machine Learning, Business Metrics, Data Storytelling, Usability, User Experience Design, Application Design, Generative AI, Business Analytics, Application Deployment, Scalability, Data Validation, Dashboard, Compliance Management, Automation

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Bahasa Indonesia

      Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - 한국어

      Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 繁體中文

      Skills you'll gain: Google Gemini, Generative AI, Google Cloud Platform, Big Data, Customer Relationship Management, SQL, Artificial Intelligence and Machine Learning (AI/ML), Data Analysis, Natural Language Processing

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 한국어

      Skills you'll gain: Google Gemini, Generative AI, Customer Relationship Management, Google Cloud Platform, Business Workflow Analysis, Big Data, Artificial Intelligence and Machine Learning (AI/ML), SQL, Predictive Analytics, Python Programming, Natural Language Processing

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Building Batch Data Pipelines on Google Cloud - 한국어

      Skills you'll gain: Dataflow, Data Pipelines, Data Transformation, Extract, Transform, Load, Data Processing, Google Cloud Platform, Serverless Computing, Big Data, Apache Spark, Apache Hadoop, Cloud Storage, Performance Tuning

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      G

      Google Cloud

      Google Threat Intelligence - Bahasa Indonesia

      Skills you'll gain: Cyber Threat Intelligence, Threat Detection, Cyber Threat Hunting, Threat Management, Incident Response, Cybersecurity, Google Gemini, Intrusion Detection and Prevention, Continuous Monitoring, Vulnerability Management, Computer Security Incident Management, Infrastructure Security, Risk Management Framework, Cloud Security, AI Product Strategy, Data Integration, Interactive Data Visualization

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Deep Learning with PyTorch

      Skills you'll gain: Network Architecture

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Building a Machine Learning Solution

      Skills you'll gain: Exploratory Data Analysis, Data Collection, Data Cleansing, Data Ethics, Feature Engineering, MLOps (Machine Learning Operations), Data Processing, Data Manipulation, Responsible AI, Machine Learning, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Data Analysis, Statistical Analysis, Solution Design, Predictive Modeling, Data Transformation, Generative AI, Application Deployment, Machine Learning Algorithms

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      Work with Gemini Models in BigQuery - 简体中文

      Skills you'll gain: Google Gemini, Google Cloud Platform, Big Data, Business Intelligence, Generative AI, Customer Relationship Management, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), SQL, Data Analysis, Python Programming

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Google Cloud에서 생성형 AI를 사용한 웹사이트 현대화

      Skills you'll gain: Generative AI, AI Personalization, Web Content, Google Cloud Platform, Prompt Engineering, User Experience Design

      Beginner · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…451452453454

    In summary, here are 10 of our most popular customer experience courses

    • Como modernizar sites com a IA generativa no Google Cloud: Google Cloud
    • Foundations of No-Code AI for Real-World Applications: LearnQuest
    • Google Cloud Customer Care Fundamentals - Bahasa Indonesia: Google Cloud
    • Google Cloud Customer Care Fundamentals - 한국어: Google Cloud
    • Work with Gemini Models in BigQuery - 繁體中文: Google Cloud
    • Work with Gemini Models in BigQuery - 한국어: Google Cloud
    • Building Batch Data Pipelines on Google Cloud - 한국어: Google Cloud
    • Google Threat Intelligence - Bahasa Indonesia: Google Cloud
    • Deep Learning with PyTorch: Coursera
    • Building a Machine Learning Solution: Coursera

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok