The "Business Communication for the Modern Workplace" specialization integrates multiple facets of effective communication required in today's fast-paced business environment. Participants will explore strategies ranging from basic negotiation and internal communications to advanced applications of AI for personalized customer engagement. You'll learn how to craft compelling presentations that influence key stakeholders and handle crisis communications with poise. This program empowers you to implement new skills that are vital to maintaining a cohesive, productive workplace that embraces inclusivity. The dynamic projects and real-world scenarios ensure that you will not only understand theoretical aspects but also apply them effectively in your day-to-day professional roles. With a focus on diversity and inclusion, this Specialization positions you as a forward-thinking communicator ready to adapt to modern workplace challenges.
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Spécialisation Business Communication for the Modern Workplace
Enhance Workplace Communication Skills. Master strategies for effective communication and inclusivity.
Instructeurs : Hector Sandoval
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Expérience recommandée
Expérience recommandée
Ce que vous apprendrez
Craft compelling business communications and proposals.
Utilize AI-driven personalization in customer engagements.
Foster an inclusive workplace environment and communication.
Vue d'ensemble
Compétences que vous acquerrez
- Contract Negotiation
- Communication
- Active Listening
- Customer Engagement
- Proposal Writing
- Non-Verbal Communication
- Business Communication
- Influencing
- Leadership and Management
- Communication Strategies
- Negotiation
- Business Writing
- Interpersonal Communications
- AI Personalization
- Social Skills
- Stakeholder Engagement
- Leadership Development
- Workplace inclusivity
- Communication Planning
- Internal Communications
Ce qui est inclus
Ajouter à votre profil LinkedIn
août 2025
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- Développez une compréhension approfondie de concepts clés
- Obtenez un certificat professionnel auprès de Coursera Instructor Network
Spécialisation - série de 6 cours
Ce que vous apprendrez
Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.
Compétences que vous acquerrez
Ce que vous apprendrez
Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.
Compétences que vous acquerrez
Ce que vous apprendrez
Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios
Compétences que vous acquerrez
Ce que vous apprendrez
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Compétences que vous acquerrez
Ce que vous apprendrez
Compétences que vous acquerrez
Ce que vous apprendrez
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Compétences que vous acquerrez
Obtenez un certificat professionnel
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Foire Aux Questions
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
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