• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Log In
  • Join for Free
    Coursera
    • Browse
    • It Service Management
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "it service management"

    • Status: Free Trial
      Free Trial
      P

      Packt

      People Domain in Project Management

      Skills you'll gain: Conflict Management, Team Leadership, Stakeholder Engagement, Team Management, Leadership Studies, Team Building, Stakeholder Management, Virtual Teams, People Management, Performance Management, Smart Goals, Team Motivation, Negotiation, Employee Training, Active Listening

      Beginner · Course · 1 - 4 Weeks

    • T

      The State University of New York

      Career Self-Management Advanced Certification

      Skills you'll gain: Strategic Communication, Peer Review, Professional Development, Employee Coaching, Communication Strategies, Collaboration, Personal Development, Social Media Content, Content Creation, Coaching, Self-Awareness, Brand Management, Digital Assets, Goal Setting, Branding, LinkedIn, Marketing Strategies, Investigation, Business Research

      4.2
      Rating, 4.2 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Change Management for Google Workspace

      Skills you'll gain: Change Management, Organizational Change, Employee Training, Google Workspace, Training and Development, Communication Planning, Organizational Effectiveness, Process Development, Needs Assessment, Stakeholder Engagement, Stakeholder Communications

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      J

      Johns Hopkins University

      Managing AI Projects: From Strategy to Delivery

      Skills you'll gain: Responsible AI, AI Product Strategy, Stakeholder Management, Team Performance Management, Project Management, Technical Management, Project Risk Management, Data Ethics, Workforce Management, Risk Mitigation, Project Management Life Cycle, Agile Methodology, Artificial Intelligence, Team Management, Cross-Functional Team Leadership, Scalability, Performance Management, Budget Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      31 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      The Complete Product Management Fundamentals

      Skills you'll gain: Product Roadmaps, Agile Methodology, Product Management, Wireframing, A/B Testing, Microsoft Teams, Sprint Planning, Project Management, ChatGPT, Kanban Principles

      Beginner · Course · 1 - 3 Months

    • P

      Packt

      Kanban for Software Project Management

      Skills you'll gain: Kanban Principles, Workflow Management, Agile Software Development, Sprint Planning, Agile Project Management, Project Estimation, Agile Methodology, Project Management Software, Estimation, Process Optimization, Backlogs, User Story, Process Improvement, Resource Utilization

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Big Data Modeling and Management Systems

      Skills you'll gain: Data Modeling, Big Data, Data Management, Database Management Systems, Real Time Data, NoSQL, Database Design, Apache Hadoop, Data Structures, Scalability, Virtual Environment

      4.4
      Rating, 4.4 out of 5 stars
      ·
      3K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Preview
      Preview
      I

      IE Business School

      Marketing Management Essentials: Market Analysis

      Skills you'll gain: Market Opportunities, Market Analysis, Competitive Analysis, Marketing Management, Market Intelligence, Strategic Decision-Making, Customer Analysis, Marketing Strategies, Marketing, Marketing Planning, Strategic Thinking, Business Strategy, Analysis, Business Analysis, Strategic Planning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Engineering Project Management: Initiating and Planning

      Skills you'll gain: Communication Planning, Stakeholder Management, Organizational Structure, Project Documentation, Project Management, Project Management Life Cycle, Stakeholder Analysis, Project Scoping, Planning, Project Planning, Requirements Management, Financial Analysis, Business Analysis, Case Studies, Peer Review

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.5K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      W

      Whizlabs

      AWS: Identity and Access Management

      Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Amazon S3, Authorization (Computing), Role-Based Access Control (RBAC), Authentications, Single Sign-On (SSO), User Accounts, Data Security, Multi-Factor Authentication, Encryption

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      N

      Northeastern University

      Data Management for Analytics Part 1

      Skills you'll gain: Database Design, Data Modeling, Database Management Systems, Metadata Management, Databases, Data Management, Relational Databases, Unified Modeling Language, Data Governance, Data Integrity, Data Quality, Object-Relational Mapping

      Build toward a degree

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Logistics Excellence

      Skills you'll gain: Logistics, Logistics Management, Warehouse Management, Supply Chain Management, Supply Chain, Transportation Management, Supply Chain Systems, Inventory and Warehousing, Order Fulfillment, Relationship Management, Supplier Relationship Management, Cash Flows, Complex Problem Solving

      4.7
      Rating, 4.7 out of 5 stars
      ·
      61 reviews

      Advanced · Course · 1 - 4 Weeks

    Searches related to it service management

    itsm foundations: optimizing it service management
    itil v4 introduction to service management concept
    itil v4 details of four dimensions of service management
    1…555657…834

    In summary, here are 10 of our most popular it service management courses

    • People Domain in Project Management: Packt
    • Career Self-Management Advanced Certification: The State University of New York
    • Change Management for Google Workspace: Google Cloud
    • Managing AI Projects: From Strategy to Delivery: Johns Hopkins University
    • The Complete Product Management Fundamentals: Packt
    • Kanban for Software Project Management: Packt
    • Big Data Modeling and Management Systems: University of California San Diego
    • Marketing Management Essentials: Market Analysis: IE Business School
    • Engineering Project Management: Initiating and Planning: Rice University
    • AWS: Identity and Access Management: Whizlabs

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Skills

    • Artificial Intelligence (AI)
    • Cybersecurity
    • Data Analytics
    • Digital Marketing
    • English Speaking
    • Generative AI (GenAI)
    • Microsoft Excel
    • Microsoft Power BI
    • Project Management
    • Python

    Certificates & Programs

    • Google Cybersecurity Certificate
    • Google Data Analytics Certificate
    • Google IT Support Certificate
    • Google Project Management Certificate
    • Google UX Design Certificate
    • IBM Data Analyst Certificate
    • IBM Data Science Certificate
    • Machine Learning Certificate
    • Microsoft Power BI Data Analyst Certificate
    • UI / UX Design Certificate

    Industries & Careers

    • Business
    • Computer Science
    • Data Science
    • Education & Teaching
    • Engineering
    • Finance
    • Healthcare
    • Human Resources (HR)
    • Information Technology (IT)
    • Marketing

    Career Resources

    • Career Aptitude Test
    • Examples of Strengths and Weaknesses for Job Interviews
    • High-Income Skills to Learn
    • How Does Cryptocurrency Work?
    • How to Highlight Duplicates in Google Sheets
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Preparing for the PMP Certification
    • Signs You Will Get the Job After an Interview
    • What Is Artificial Intelligence?

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok