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    Results for "it service management"

    • Status: Free Trial
      Free Trial
      C

      Codio

      Intro to Managing Resources Using Infrastructure-as-Code

      Skills you'll gain: Infrastructure as Code (IaC), Docker (Software), Kubernetes, Terraform, Ansible, Cloud Infrastructure, Containerization, Cloud Management, Devops Tools, Cloud Computing Architecture, Firewall, Application Deployment, Security Controls, Bash (Scripting Language)

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of IT Project Management

      Skills you'll gain: Project Risk Management, Project Controls, Project Management, IT Infrastructure, Software Development Life Cycle, Information Technology, Project Portfolio Management, Project Scoping, Cloud Infrastructure, Environmental Social And Corporate Governance (ESG), Risk Management, Resource Management, IT Security Architecture, Agile Methodology, Scrum (Software Development), Change Control, Compliance Management, Waterfall Methodology

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Healthcare IT Support

      Skills you'll gain: Electronic Medical Record System, Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.3K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Retail Customer Service

      Skills you'll gain: Transaction Processing, Retail Sales, Retail Store Operations, Cash Register Operation, Greeting Customers, Customer Inquiries, Customer Service, Teamwork, Data Entry, Customer Relationship Building, Point of Sale, E-Commerce, Order Management Systems, Professionalism, Payment Processing and Collection, Communication, Time Management, Social Media

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Introduction to Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      277 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      87 reviews

      Beginner · Course · 1 - 3 Months

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Problem Solving, Customer Inquiries, Customer Relationship Building, Customer Complaint Resolution, Communication, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Preview
      Preview
      E

      EDUCBA

      Master Nagios XI: Monitor, Configure & Optimize IT Systems

      Skills you'll gain: System Monitoring, Network Monitoring, Event Monitoring, System Configuration, Continuous Monitoring, Microsoft Windows, UI Components, Linux Servers, Incident Management, System Implementation, User Accounts, Email Automation, File Transfer Protocol (FTP)

      Mixed · Course · 1 - 4 Weeks

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      223 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      B

      Board Infinity

      VMware Automation and Cloud Management

      Skills you'll gain: Cloud Management, VMware ESX Servers, Virtual Machines, Hybrid Cloud Computing, Virtualization and Virtual Machines, Cloud Infrastructure, Cloud Computing, Application Performance Management, Network Troubleshooting, Capacity Management, Windows PowerShell, Automation, System Monitoring, Scripting, Performance Tuning, Continuous Monitoring, Application Programming Interface (API)

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      IT Fundamentals for Cybersecurity

      Skills you'll gain: Operating System Administration, IT Service Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Malware Protection, Identity and Access Management, Linux Commands, Incident Response, Networking Hardware, TCP/IP, Cybersecurity, Linux Administration, Network Security, Network Protocols, Linux Servers, Computer Security Incident Management, Cloud Security, Data Ethics, Cyber Attacks

      4.6
      Rating, 4.6 out of 5 stars
      ·
      22K reviews

      Beginner · Specialization · 3 - 6 Months

    Searches related to it service management

    itsm foundations: optimizing it service management
    itil v4 introduction to service management concept
    itil v4 details of four dimensions of service management
    1…91011…834

    In summary, here are 10 of our most popular it service management courses

    • Intro to Managing Resources Using Infrastructure-as-Code: Codio
    • Foundations of IT Project Management: Packt
    • Healthcare IT Support: Johns Hopkins University
    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Retail Customer Service: CVS Health
    • Introduction to Customer Service: CVS Health
    • Call Center Customer Service: CVS Health
    • Customer Service Fundamentals: Knowledge Accelerators
    • Master Nagios XI: Monitor, Configure & Optimize IT Systems: EDUCBA
    • خدمة العملاء | Customer Service: Alfaisal University | KLD

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