enthaltenThis course provides essential conflict management skills for navigating workplace tensions with clarity, empathy, and professionalism. Designed for business professionals, it offers practical techniques to remain composed during high-stress interactions, identify root causes of conflict, and respond with emotional intelligence. Learners will explore how to give and receive feedback effectively, set healthy boundaries, and de-escalate challenging conversations without undermining team cohesion. Emphasis is placed on respectful self-advocacy, active listening, and fostering psychological safety in diverse work environments. By the end of the course, participants will be equipped to handle conflict constructively and contribute to resilient, high-performing teams grounded in accountability and mutual respect.
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Empfohlene Erfahrung
Was Sie lernen werden
Apply practical techniques to manage emotional triggers and maintain composure in high-stress interactions.
Use empathy-driven communication to understand both the facts and feelings behind conflict situations.
Deliver and receive feedback constructively, fostering a growth-oriented and collaborative team environment.
Identify and address trust breakdowns by distinguishing between character and competence gaps.
Kompetenzen, die Sie erwerben
- Kategorie: Constructive Feedback
- Kategorie: Assertiveness
- Kategorie: Advocacy
- Kategorie: De-escalation Techniques
- Kategorie: Professionalism
- Kategorie: Collaboration
- Kategorie: Active Listening
- Kategorie: Interpersonal Communications
- Kategorie: Empathy
- Kategorie: Communication
- Kategorie: Leadership
- Kategorie: Rapport Building
- Kategorie: Teamwork
- Kategorie: Relationship Management
- Kategorie: Conflict Management
- Kategorie: Emotional Intelligence
- Kategorie: Negotiation
- Kategorie: Stress Management
Wichtige Details
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September 2025
1 Aufgabe
Erfahren Sie, wie Mitarbeiter fĂźhrender Unternehmen gefragte Kompetenzen erwerben.
In diesem Kurs gibt es 2 Module
In this course, youâll explore the psychological and behavioral foundations of workplace conflict and discover how to manage it with calm, clarity, and empathy. Youâll unpack the emotional triggers behind confrontations, decode how to listen beyond words, and apply actionable tools to de-escalate tension while preserving trust. With real-world strategies rooted in communication science and emotional intelligence, youâll master techniques to give and receive feedback, assert boundaries, and foster resilient team dynamics. By the end, youâll be equipped to defuse conflict with professionalism, turn tough conversations into growth opportunities, and cultivate a culture of respect and accountability.
Das ist alles enthalten
1 LektĂźre1 Plug-in
In this module, youâll explore the emotional and interpersonal dynamics that drive workplace conflict and discover science-backed techniques to manage them with clarity and calm. Youâll examine how stress responses are triggered, how empathy can lower tension instantly, and how brief pauses can prevent escalation. Youâll uncover proven de-escalation tactics that help redirect conversations toward solutions, even in high-pressure situations. Finally, youâll apply actionable strategies to manage your own emotional responses, strengthen team trust, and stay grounded in moments that matter most.
Das ist alles enthalten
15 Videos1 Aufgabe
Dozent
von
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Häufig gestellte Fragen
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You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once youâve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Weitere Fragen
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