enthaltenThis course provides essential conflict management skills for navigating workplace tensions with clarity, empathy, and professionalism. Designed for business professionals, it offers practical techniques to remain composed during high-stress interactions, identify root causes of conflict, and respond with emotional intelligence. Learners will explore how to give and receive feedback effectively, set healthy boundaries, and de-escalate challenging conversations without undermining team cohesion. Emphasis is placed on respectful self-advocacy, active listening, and fostering psychological safety in diverse work environments. By the end of the course, participants will be equipped to handle conflict constructively and contribute to resilient, high-performing teams grounded in accountability and mutual respect.
Läuft heute Abend aus: Entdecken Sie neue Fähigkeiten mit 30% Rabatt auf Kurse von Branchenexperten. Jetzt sparen.
Empfohlene Erfahrung
Was Sie lernen werden
Apply practical techniques to manage emotional triggers and maintain composure in high-stress interactions.
Use empathy-driven communication to understand both the facts and feelings behind conflict situations.
Deliver and receive feedback constructively, fostering a growth-oriented and collaborative team environment.
Identify and address trust breakdowns by distinguishing between character and competence gaps.
Kompetenzen, die Sie erwerben
- Kategorie: Constructive Feedback
- Kategorie: Assertiveness
- Kategorie: Advocacy
- Kategorie: De-escalation Techniques
- Kategorie: Professionalism
- Kategorie: Collaboration
- Kategorie: Active Listening
- Kategorie: Interpersonal Communications
- Kategorie: Empathy
- Kategorie: Communication
- Kategorie: Leadership
- Kategorie: Rapport Building
- Kategorie: Teamwork
- Kategorie: Relationship Management
- Kategorie: Conflict Management
- Kategorie: Emotional Intelligence
- Kategorie: Negotiation
- Kategorie: Stress Management
Wichtige Details
Zu Ihrem LinkedIn-Profil hinzufügen
September 2025
1 Aufgabe
Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.
In diesem Kurs gibt es 2 Module
In this course, you’ll explore the psychological and behavioral foundations of workplace conflict and discover how to manage it with calm, clarity, and empathy. You’ll unpack the emotional triggers behind confrontations, decode how to listen beyond words, and apply actionable tools to de-escalate tension while preserving trust. With real-world strategies rooted in communication science and emotional intelligence, you’ll master techniques to give and receive feedback, assert boundaries, and foster resilient team dynamics. By the end, you’ll be equipped to defuse conflict with professionalism, turn tough conversations into growth opportunities, and cultivate a culture of respect and accountability.
Das ist alles enthalten
1 Lektüre1 Plug-in
In this module, you’ll explore the emotional and interpersonal dynamics that drive workplace conflict and discover science-backed techniques to manage them with clarity and calm. You’ll examine how stress responses are triggered, how empathy can lower tension instantly, and how brief pauses can prevent escalation. You’ll uncover proven de-escalation tactics that help redirect conversations toward solutions, even in high-pressure situations. Finally, you’ll apply actionable strategies to manage your own emotional responses, strengthen team trust, and stay grounded in moments that matter most.
Das ist alles enthalten
15 Videos1 Aufgabe
Dozent
von
Mehr von Leadership and Management entdecken
Status: Kostenloser TestzeitraumPackt
Status: Kostenloser TestzeitraumArizona State University
Status: Kostenloser TestzeitraumUniversity of California, Irvine
Status: Kostenloser TestzeitraumArizona State University
Warum entscheiden sich Menschen für Coursera für ihre Karriere?
Neue Karrieremöglichkeiten mit Coursera Plus
Unbegrenzter Zugang zu 10,000+ Weltklasse-Kursen, praktischen Projekten und berufsqualifizierenden Zertifikatsprogrammen - alles in Ihrem Abonnement enthalten
Bringen Sie Ihre Karriere mit einem Online-Abschluss voran.
Erwerben Sie einen Abschluss von erstklassigen Universitäten – 100 % online
Schließen Sie sich mehr als 3.400 Unternehmen in aller Welt an, die sich für Coursera for Business entschieden haben.
Schulen Sie Ihre Mitarbeiter*innen, um sich in der digitalen Wirtschaft zu behaupten.
Häufig gestellte Fragen
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.
Weitere Fragen
Finanzielle Unterstützung verfügbar,