Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
About the Course
Top reviews
MK
Jul 24, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 13, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
501 - 525 of 540 Reviews for Customer Service Fundamentals
By Kristhel R
•Nov 28, 2021
Pretty good
By Julio V M A
•Jan 20, 2022
muy bueno
By Gabriela R O
•Aug 31, 2024
excelente
By Tolulope O
•May 10, 2022
Topnotch
By Amal M A
•Sep 3, 2023
ممتازة
By GAGANDEEP K
•Mar 19, 2025
good
By saeed r a
•Aug 27, 2023
شكرا
By Opeyemi D O
•May 10, 2023
good
By AMER
•Sep 1, 2023
1
By Pier P L
•Jan 29, 2023
I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.
On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.
By Sunrise R
•Oct 31, 2019
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
By Maria F
•Aug 27, 2020
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
By Inês M
•Oct 31, 2022
Too focused on phone calls, and the fact that is peer graded does not help with the certification.
By Kassandra C
•Apr 9, 2025
You have to pay to get your certificate after? Then what's the point of a 7 day free trial?
By Ratan K
•Apr 24, 2022
Extremely cumbersome, sometimes not understand what to do, how to proceed.
By Richard C
•Jan 30, 2022
a lot of little bugs the captions werent mayching the voice on the video
By Shahad A
•Aug 11, 2023
it is useful course but, content more test frustrate the user
By Brandi H
•Dec 6, 2021
dislike peer review havent learned enough to judge others
By Heikki M
•Sep 30, 2023
The test and exam questions were sometimes misleading.
By Eunice P
•Apr 8, 2024
I have learnt new customer service tips
By Daisy M E E
•May 13, 2022
It was very practical and involving
By Kevin G
•Jul 26, 2020
Not what I expected.
By Ayomide O
•Mar 21, 2024
The videos were not engaging. The voice sounded monotonous and the entire video was simply just about reading slides. And frankly, the slides were poorly designed and looks outdated. There was no human interaction whatsoever for a lesson that focuses on building human-centered relationship. The 2-stars were really for the assignments which engaged me optimally.
By Christian L C P
•Aug 19, 2025
Although the course was not bad, there were too many peer-graded assignments, which made it very annoying, including an AI grading system that doesn't work. I hope the course instructor will consider removing peer-graded assignments, and AI grading system to the automatic usual ones. Otherwise, this course will only continue to receive bad reviews.
By Janine A
•Aug 19, 2025
It is unfair that we have to wait for a peer to grade us in order to get the certificate ! I need it for a job and because of that I cannot get it.